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FinanceJetBlue Airways

Woman sues JetBlue over ‘dangerously cold’ ice cream sandwich that she says cracked her tooth

By
Chris Morris
Chris Morris
Former Contributing Writer
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By
Chris Morris
Chris Morris
Former Contributing Writer
Down Arrow Button Icon
October 28, 2024, 11:13 AM ET
A passenger is suing JetBlue after allegedly getting a "dangerously cold" ice cream sandwich.
A passenger is suing JetBlue after allegedly getting a "dangerously cold" ice cream sandwich.Kevin Carter/Getty Images

A New Jersey woman is suing JetBlue after she says she cracked one of her front teeth on an ice cream bar the carrier served on a flight from New York to Paris.

Kiara Quinonez alleges the airline served her a strawberry shortcake ice cream bar that was “dangerously cold” and frozen “at a temperature below what is reasonable or safe for consumption.” She has filed suit against JetBlue, alleging “severe and permanent bodily injuries” from biting into the dessert. The suit was first reported by the Independent.

JetBlue did not respond to Fortune’s requests for comment about the suit.

Quinonez alleges she cracked her upper left lateral incisor—the tooth to the immediate left of the left front tooth—and suffered what’s known as a root fracture. She says in the lawsuit that she needed immediate medical treatment when the plane landed in Paris.

The lawsuit over an alleged frozen ice injury comes just over three months after JetBlue was sued by another passenger, who says they suffered severe burns when “scalding hot” tea was served during a period of turbulence.

That alleged incident occurred on a May 15 flight, when the plaintiff said she suffered “disfiguring” burns on her upper chest, breasts, legs, left buttocks, and right arm from the tea, which the suit says was served “at a temperature that was unreasonably and dangerously hot beyond what is accepted in the food service industry or airline industry.”

Lawsuits aside, it’s been a turbulent year for JetBlue. The carrier announced in March it was dropping some cities from its flight roster and would cut flights out of Los Angeles, Las Vegas, and other cities. The carrier also reported a net profit of $26 million for the second quarter, but forecasted losses for the remainder of the year, which would mark the fifth consecutive year of losses.

About the Author
By Chris MorrisFormer Contributing Writer

Chris Morris is a former contributing writer at Fortune, covering everything from general business news to the video game and theme park industries.

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