• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave

2

FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’

3

He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis

1

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave

2

FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’

3

He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis
SuccessAmazon

Amazon’s new RTO mandate is ‘a triumph of traditional management over innovative management,’ says former Google exec

By
Chloe Berger
Chloe Berger
Down Arrow Button Icon
By
Chloe Berger
Chloe Berger
Down Arrow Button Icon
September 19, 2024, 5:02 AM ET
Laszlo Bock, former Senior Vice President of People Operations at Google, weighs in on Amazon's latest move.
Laszlo Bock, former Senior Vice President of People Operations at Google, weighs in on Amazon's latest move.Bloomberg / Contributor—Getty Images
Add Fortune on Google for similar content.

Laszlo Bock, consultant and former Google senior executive, likened Andy Jassy’s demand that Amazon employees spend five days a week in the office to ordering the usual at a restaurant. 

Recommended Video

Say the hamburger is your pick of choice at the regular joint and you all of a sudden go for the grilled chicken, Bock suggested. The chicken turns out to be okay, “no better than the hamburger, it’s no worse.” Naturally, you’ll revert back to the burger, or the norm.

“You default back to what you’re comfortable with,” Bock told Fortune. The Gretel AI data platform cofounder is a corporate culture expert and was senior people exec at Google from 2006 to 2016, a period during which the tech giant was named Best Company to Work For dozens of times. “Why would you ever have the chicken sandwich again?” he asked. 

It’s a classic tale of executives falling back into the familiar schedule of fully in-person work after five years of attempting or waffling on flexible, remote, or hybrid schedules. Joining the ranks this week was Amazon, as Jassy increased the mandated number of in-office days from three to five, in a note sent to employees on Monday. Amazon responded to requests for comment by referring Fortune to said memo.

The memo, posted on the company site, stressed the importance of in-person attendance as nourishment for company culture and collaboration. It also outlined changing the structure to reducer staff in management positions.

Bock called the move “a triumph of traditional management over innovative management,” explaining that the latter style is more difficult and needs more data to support its implementation. 

Why do execs detest flexible work?

Hybrid work can be a successful boost to productivity if managed well, said Bock, pointing to early studies, work from companies like Atlassian that host community events, and the success of employers implementing focal days. During the early days of the pandemic, productivity increased after companies put effort into their plans. In turn, employees responded positively to it, added Bock, author of the New York Times bestseller Work Rules!: Insights from Inside Google to Transform How You Live and Lead.

Yet to actually do hybrid work well requires resources, a clear plan, and above all, buy in. Most companies aren’t looking to put in the effort without guaranteed results, therefore dampening the potential benefit of mixed-mode work. In the absence of an effective flexible schedule, hybrid work’s cons became all the more clear— including a diffuse culture, feeling of disconnect, generic culture, and managers who don’t feel in control, he said.

Read more: Stop romanticizing in-office watercooler talk. As a fully distributed company of 12,000 people, here’s what really works

“From a company perspective there is not clear, overwhelming evidence that this is good,” Bock said And because it’s such a change, executives need an evidence windfall to alter course. “Employees love it” because it values their autonomy and freedom. But they lose out when employers, especially big ones like Amazon that struggle due to their size, pull out of hybrid plans.

In a sense companies fumbled the bag on hybrid work, giving up on a new strategy once it stopped being sexy enough. Or in other words, executives “created a self fulfilling prophecy that is now dragging people back to the office kicking and screaming.”

Will Amazon actually lose talent?

Amazon’s announcement wasn’t exactly met with open arms. Some employees expressed dismay and disapproval over the mandate, as one posted on Slack that it’s a sign of “going backwards,” according to Business Insider.

Companies run the risk of losing out on top talent when they shirk flexibility, but Bock seems to think that Amazon isn’t running a terrible gamble here. “Very few people vote with their feet,” he said, adding that the strategy likely won’t hurt the company in the long run. Even though it’s controversial and many remote or hybrid Amazonians are likely peeved, many won’t leave, he noted. And successful companies will continue to have a large talent pool to draw from even if they are rolling out polarizing ultimatums, he said.

As for the new management strategy, Bock sees it as a way to pare micromanaging. It’s a “very clear call for productivity, but it’s also a call for managers focusing on actually making things work better,” he said. He referenced Google’s rule of seven, which didn’t hire managers for teams with fewer than seven employees as to disperse their time and tamp down over involvement that could border on control.

 Even so, with all this change, he “imagine[s] it’s going to be a very stressful time for managers at Amazon.” Despite getting flamed online, this isn’t all that out of the ordinary for Amazon. It “reflects their values,” as a tight organizational culture which is intense and is rooted in close management, he said. 

Calling the memo “entirely expected and actually quite thoughtful,” Bock praised their data-driven approach and added that many companies will likely follow suit. And this approach perhaps is better in the long-term as humans crave social connection and tend to lose that during poorly executed hybrid plans, he added.

Rather than simply issuing an edict like a banking CEO who simply sees RTO as important, Amazon is tying its mandate to internal data and culture, he explained Bock. While some companies tried to wait for the (still impending) downturn to get their in-office way and others went for the incremental “boil the frog” route, neither turned out all that effective

But Amazon will likely get its way.  “They will force it…they’ll make it happen,” said Bock. He has “no doubt they’re going to measure it and monitor it” and that  “they’re going to fire people for noncompliance.”

And more edicts might be forthcoming. Amazon is a sort of bellwether for others, and “all of tech has kind of moved in this direction,” noted Bock. In other words, “most companies just don’t put in the effort, and they just keep ordering the cheeseburger.”

The Fortune 500 Innovation Forum will convene Fortune 500 executives, U.S. policy officials, top founders, and thought leaders to help define what’s next for the American economy, Nov. 16-17 in Detroit. Apply here.
About the Author
By Chloe Berger
LinkedIn iconTwitter icon
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Success

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Success

lj
SuccessLeBron James
The $500 million LeBron James sweepstakes: 5 cities race for the right to boost their economy with the chosen one
By Joshua HongJuly 16, 2026
1 hour ago
Lamine Yamal #19 of Spain
SuccessWorld Cup
Lamine Yamal is the third-youngest World Cup finalist—and he was scouted from his working-class neighborhood at just 6 years old
By Emma BurleighJuly 16, 2026
1 hour ago
Jamie Dimon surrounded by construction workers.
SuccessCareers
JPMorgan CEO Jamie Dimon says 300,000 workers are needed to rebuild American shipbuilding—with jobs paying $100,000 without a college degree
By Preston ForeJuly 16, 2026
2 hours ago
school
AIEducation
84% of students use AI for homework. Only 3 in 10 schools have rules for it
By Brett DeJager and The ConversationJuly 16, 2026
3 hours ago
Morgan Stanley headquarters building in New York City.
BankingCFO Daily
Morgan Stanley is riding high on the IPO boom with 70% of the top 100 unicorns in its pipeline, CFO says
By Sheryl EstradaJuly 16, 2026
4 hours ago
gs
Arts & EntertainmentTV
‘I took my fat behind off the coach and tried something new!’: George Santos lands starring role on Fox reality show
By Anthony Izaguirre and The Associated PressJuly 16, 2026
4 hours ago

Most Popular

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave
Law
26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave
By Barbara Ortutay, Alexandra Olson and The Associated PressJuly 15, 2026
1 day ago
FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’
C-Suite
FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’
By Fortune EditorsJuly 15, 2026
1 day ago
He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis
Innovation
He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis
By Lily Mae LazarusJuly 15, 2026
1 day ago
Jamie Dimon understands why people are anti-rich: 'We have, in fact, left the lower-income folks behind' and 'that's kind of annoying'
Economy
Jamie Dimon understands why people are anti-rich: 'We have, in fact, left the lower-income folks behind' and 'that's kind of annoying'
By Eleanor PringleJuly 15, 2026
1 day ago
MacKenzie Scott, Melinda French Gates, and Lauren Sánchez Bezos are rewriting the rules of billionaire giving—one quietly, one strategically, one very publicly
Newsletters
MacKenzie Scott, Melinda French Gates, and Lauren Sánchez Bezos are rewriting the rules of billionaire giving—one quietly, one strategically, one very publicly
By Sydney LakeJuly 14, 2026
2 days ago
After donating $48 billion to the Gates Foundation, Warren Buffett is quietly ending one of the biggest philanthropic relationships in history
North America
After donating $48 billion to the Gates Foundation, Warren Buffett is quietly ending one of the biggest philanthropic relationships in history
By Marco Quiroz-GutierrezJuly 14, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.