• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
FinanceCybersecurity

Your flight was canceled thanks to the CrowdStrike outage—now what?

By
David Koenig
David Koenig
and
The Associated Press
The Associated Press
Down Arrow Button Icon
By
David Koenig
David Koenig
and
The Associated Press
The Associated Press
Down Arrow Button Icon
July 19, 2024, 2:53 PM ET
A woman covers her face
A software outage grounded thousands of flights worldwide Friday morning. Raul ARBOLEDA / AFP
Add Fortune on Google for similar content.

Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States.

Recommended Video

In the U.S., American Airlines, Delta Air Lines, United Airlines, Spirit Airlines and Allegiant Air had all their flights grounded for varying lengths of time Friday morning. Airlines said the outage hit many systems, including those used to check in passengers and calculate aircraft weight — necessary information for planes to take off.

United and some other airlines issued waivers to let customers change travel plans. The overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers, including many airlines.

By midday on the East Coast, more than 2,200 U.S. flights had been canceled and more than 6,000 others delayed, according to tracking platform FlightAware. Worldwide, more than 3,500 flights were canceled. Those numbers were certain to rise throughout the day.

CrowdStrike said it identified the problem and was fixing it, but that didn’t translate into clear skies Friday. Hundreds of thousands of travelers were stranded.

“This is going to have ripple effects for probably a few days at least,” said Jesse Neugarten, the founder and CEO of travel-search site Dollar Flight Club.

That’s because many flights are sold out or have just a few empty seats during the peak summer vacation season, which leaves airlines with less room to accommodate passengers from canceled flights.

Contact your airline

Airlines should rebook passengers automatically, but that could take much longer as carriers recover from the outage, so passengers will have to take more initiative. And be more creative.

“People who are already at the airport usually go up to the help desk, but there’s a line of 500 people. It’s going to take all day,” Neugarten said. He suggested calling the airline and using an international help-desk number, if there is one, to reach an agent more quickly.

Another tactic is to post a few words to the airline on the social platform X. Many airlines have staffers who will help rebook passengers who contact the carrier through social media.

Use your airline’s app — it may have more-current information about flight status than delays and cancellations displayed in the airport terminal.

Check other airlines and airports

In the U.S., Southwest and Alaska Airlines said they were not affected by the outage. However, since it’s summer vacation season, those airlines have a limited number of available seats left.

Neugarten suggested checking nearby airports for available flights, which might require changing airlines.

What about weekend flights?

Long delays and some cancellations could drag into Saturday and Sunday. Check the flight status on your airline’s app or website frequently.

Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them seriously.

The Transportation Security Administration app lets travelers look up the estimated wait time at their airport.

Is air traffic control working?

U.S. Transportation Secretary Pete Buttigieg said the Federal Aviation Administration’s systems, including air traffic control, were not affected by the outage. TSA said its screening of passengers was not affected either.

Can I get a refund?

Passengers whose flights are canceled are entitled to a full refund in the form of payment they used to buy the ticket. That’s true even if the ticket was sold as non-refundable.

A refund may be acceptable to travelers who no longer want to make the trip, but many people just want another way to reach their destination, and buying a last-minute replacement ticket could cost more than the refund will cover.

Am I eligible for other cost reimbursements?

Airports in Amsterdam, Berlin and Zurich had particularly high numbers of canceled flights. When airlines in Europe are responsible for a cancellation or delay, travelers are entitled to compensation under a regulation known as EU261, but that rule has an exception for disruptions caused by “extraordinary circumstances” beyond the airline’s control.

There is no provision for compensation under U.S. law; airlines set their own policies for reimbursing stranded travelers for things like hotels and meals. The Transportation Department maintains a “dashboard” showing what each airline promises to cover.

About the Authors
By David Koenig
See full bioRight Arrow Button Icon
By The Associated Press
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Finance

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Finance

U.S. military launches 10th straight night of airstrikes on Iran as Houthi allies threaten Red Sea, but glimmers of hope appear on diplomatic front
EnergyIran
U.S. military launches 10th straight night of airstrikes on Iran as Houthi allies threaten Red Sea, but glimmers of hope appear on diplomatic front
By Jon Gambrell and The Associated PressJuly 20, 2026
8 hours ago
Trump to impose 50% tariffs on most Canadian goods, invoking the ‘nuclear option’ that could unleash a new wave of economic chaos and inflation
EconomyTariffs
Trump to impose 50% tariffs on most Canadian goods, invoking the ‘nuclear option’ that could unleash a new wave of economic chaos and inflation
By Josh Boak and The Associated PressJuly 20, 2026
8 hours ago
Blue Owl Capital owns about a third of the Freedom Fuel properties: A look inside the $3.47 gas chain
North AmericaDonald Trump
Blue Owl Capital owns about a third of the Freedom Fuel properties: A look inside the $3.47 gas chain
By Brian Slodysko, Michael Biesecker and Josh BoakJuly 20, 2026
10 hours ago
Monument in Iran.
EnergyIran
U.S. bombs Iran for ninth straight night as Tehran strikes Kuwait, Jordan, and Bahrain
By The Associated Press and Jon GambrellJuly 20, 2026
11 hours ago
Mark Cuban, in front of a purple background, has his mouth open and is looking to his left.
Successcompensation
Mark Cuban says he has the solution to growing income inequality, and it’s to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
13 hours ago
The Treasury is walking a tightrope on U.S. debt by relying so much on short-term rates that are at the mercy of a suddenly very hawkish Fed
EconomyDebt
The Treasury is walking a tightrope on U.S. debt by relying so much on short-term rates that are at the mercy of a suddenly very hawkish Fed
By Jason MaJuly 20, 2026
14 hours ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
13 hours ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
17 hours ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
2 days ago
Warren Buffett says his $147 billion investing career was an accident: ‘I may be one of the 10 luckiest in the world’
Future of Work
Warren Buffett says his $147 billion investing career was an accident: ‘I may be one of the 10 luckiest in the world’
By Sarah GlodekJuly 20, 2026
23 hours ago
Current price of silver as of Monday, July 20, 2026
Personal Finance
Current price of silver as of Monday, July 20, 2026
By Joseph HostetlerJuly 20, 2026
21 hours ago
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
Retail
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
By Sasha RogelbergJuly 20, 2026
21 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.