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Techreturn to office

Meta’s return to office is a ‘mess’ even as the company cracks down on remote work rebels: ‘We have a lot to figure out’

Steve Mollman
By
Steve Mollman
Steve Mollman
Contributors Editor
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Steve Mollman
By
Steve Mollman
Steve Mollman
Contributors Editor
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September 30, 2023, 12:36 PM ET
Meta CEO Mark Zuckerberg was big on remote work before the return-to-office mandate.
Meta CEO Mark Zuckerberg was big on remote work before the return-to-office mandate.David Paul Morris/Bloomberg via Getty Images
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Meta, which championed remote work a few years ago, last month threatened employees with termination if they didn’t comply with a return-to-office mandate requiring their presence three days a week.

While such a hybrid work schedule is hardly unique, Meta seems to be having trouble with it. 

“It’s a mess,” one employee said of the return to office, according to Insider. 

Meta, which owns Facebook and Instagram and has tens of thousands employees around the world, wants staff to interact more in-person. But trying to book a conference room to do just that has proven to be consistently difficult, employees told the outlet. There simply are not enough rooms for the number of staff, it appears. 

“We’ve worked to address this with more collaborative spaces and workstations that allow for video calls and focused work,” a Meta spokesman told Insider. “It’s important to note that we have roughly 80 offices around the world and our working to make sure our teams have the best experience possible as we welcome people back to the office.”

Fortune reached out to Meta for comments but received no immediate reply.

Employees have also had difficulties securing a desk for sufficient periods of time. Last year, Meta adopted a desk-sharing strategy that allowed people who still worked remotely to book a desk as needed. Now, employees called into the office sometimes have to switch from one desk to  another before the day is over. This could feel especially disruptive to those accustomed to a familiar home office. A Meta spokesperson told Insider that desks can be booked a week in advance for up to three days in a row.

But as Adam Mosseri, head of Instagram, wrote on Threads: “We have not yet figured out hybrid work. Assigned desks mean lots of empty chairs. Hotel desks mean lots of unfamiliar faces. Pods are good for privacy but take up a ton of space. We have a lot to figure out.”

Remote work: From boast to crackdown

In 2020, the social media giant touted a shift to remote work. CEO Mark Zuckerberg boasted at the time, “We are going to be the most forward-leaning company on remote work at our scale, with a thoughtful and responsible plan for how to do this.” He estimated that about half of the company’s employees would be working remotely within the next five to 10 years. 

But as of earlier this month, all employees, except those with management-approved exemptions, must be back in the office three days a week, with their presence tracked by card keys and other tools. Those failing to comply could be fired or take a hit on their performance reviews.

In an interview on the Lex Fridman Podcast this week, Zuckerberg touted the potential of remote work conducted via the cutting-edge metaverse headsets and photorealistic avatars his company is developing. “I think this gets us a lot closer to being able to work physically in different places, but actually have it feel like we’re together,” he said.

He also cast doubt on the ability of today’s tools to achieve that, saying, “I think we’re not there today with just video conferencing and the basic technologies that we have.”

In March, while preparing employees for a return to the office, he wrote in a memo: “I encourage all of you to find more opportunities to work with your colleagues in person.”

Now, it would seem, the company needs to make real-world interaction less of a hassle.

About the Author
Steve Mollman
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Steve Mollman is a contributors editor at Fortune.

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