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NewslettersThe Trust Factor

How middle managers win more responsibility by earning the trust of their superiors

By
Eamon Barrett
Eamon Barrett
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By
Eamon Barrett
Eamon Barrett
Down Arrow Button Icon
September 29, 2023, 10:50 AM ET
two female business professionals talking at a table
PwC's negotiation leader Mark Gough says there are four attributes team leads need to exhibit.Getty Images

Negotiations are pivotal events between business partners, setting the course of future collaborations and, potentially, the success or failure of either business. Electing the right representative to lead your company during negotiations is vital, and it’s why many hungry mid-level executives might relish the opportunity to prove their value to the business.

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But how do you convince your seniors that you’re the right person to lead high-stakes talks?

“There are four bands of skills [you should exhibit],” says Mark Gough, PwC U.K.’s negotiation strategy group leader: “understanding the process of negotiation, having the soft skills to actually execute it, knowing the content of the negotiation, and then also having agility in decision making.”

Negotiation process can be long affairs, often stretching on for 12 to 18 months. Of that, usually six months are spent in a preparation phase, Gough says, when the negotiating team is not only doing research on its counterparty but also coming to grips with what its own objectives for the negotiation are. 

Gough says that final point—knowing your own objectives—often becomes corrupted as more people engage in the negotiation process, inserting new biases guiding the company away from its original target. “We need to laminate our objectives,” Gough says.

The negotiation lead might need to be elected before the preparation stage begins in full. But since the preparation stage is a long, thorough process—involving dozens of stakeholders—the aspiring mid-level exec won’t need to have started on that work before approaching their superior to take the lead on negotiations.

“​​If they’re asking to be the one to go and do the negotiation, they probably won’t have already invested months of preparation, because they don’t know if they’re the one who’s going to go do it,” Gough says.

Instead, proving capability is an ongoing affair that the mid-level exec has to demonstrate before approaching to take the lead. Gough suggests a senior can facilitate this by regularly checking in with their juniors during other operations, asking for their input and observations on how best to proceed.

Yet that’s not to say the decision is already made when the junior approaches their boss to ask for the reins. To be convincing, and inspire confidence, the hopeful lead will need to be clear with their superior about what they think the opportunity is in this project or negotiation, as well as what steps they’re going to take over time to achieve those goals and who they would take on their team to get it done.

“I’m trying to give that superior confidence that they can rely on me to deliver against the outcomes of that negotiation,” Gough says. “Through me demonstrating my understanding, which is hopefully in line with their understanding, that will give them confidence.”

Eamon Barrett
eamon.barrett@fortune.com

IN OTHER NEWS

Can Gen Z disagree?
Alex Mahon, the CEO of U.K. broadcaster Channel 4, has complained that Generation Z workers lack the skills necessary to work alongside people with whom they disagree. Mahon places some of the blame for those missing social skills on the pandemic, which drew people away from classrooms, and the proliferation of short-form content, which doesn’t lend itself to nuance. 

Back to the drawing board
Lego is scrapping its ambitious plans to make its famous bricks from recycled plastic bottles after its CEO revealed the alternative would eventually cause more carbon emissions than its current oil-intensive bricks. Lego says the softer, recycled plastic would require other carbon-producing inputs to make it durable enough for use, ultimately polluting more than the virgin plastic it currently uses. Lego says it is looking for alternatives. 

Taking the first offer
Fifty-four percent of professionals recently surveyed by Glassdoor said they didn’t negotiate in their most recent salary conversation. While the percentages varied among generation and industry, men and women both negotiated the same amount—46%—among the nearly 6,700 respondents.

Amazon antitrust
Amazon has been sued by U.S. regulators and 17 states alleging that its policies inflate online prices and stifle competition. The FTC announced Tuesday that it was suing Amazon over anticompetitive practices that it used to strangle competition while favoring its own business. The lawsuit focuses primarily on Amazon’s e-commerce business, with the FTC accusing it of using its size to create unfavorable conditions for third-party sellers.

TRUST EXERCISE

“I see a coming productivity boom. I see about a doubling of productivity growth in the coming decade as a result of these technologies…General purpose technologies like electricity…often take a decade or more to translate into significant productivity gains because of all the changes you have to make in business processes and rescaling. This time it’s definitely happening faster.”

Erik Brynjolfsson, director of Stanford University’s Digital Economy Lab, sees AI bringing a bright future to humanity, rather than a tech dystopia rife with unemployment. Brynjolfsson discusses his outlook in an interview with Fortune. 

Learn how to navigate and strengthen trust in your business with The Trust Factor, a weekly newsletter examining what leaders need to succeed. Sign up here.

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