United Airlines Will Reimburse Passengers on Flight Where Man Was Dragged Off

April 12, 2017, 7:44 PM UTC

United Airlines says it will compensate the cost of tickets for every passenger on Flight 3411, where a man was forcibly removed and dragged earlier this week, according to CNBC.

The news follows a second statement from United CEO Oscar Munoz, in which he said that “no one should ever be mistreated this way” — a pivot from his Monday statement. In the latter, Munoz said the passenger was “disruptive and belligerent.”

United has been in hot water since the video first emerged on Sunday, with outraged social media users calling for a boycott and leaving the airline 1-star ratings on Yelp.

The family of the passenger who was dragged, Dr. David Dao, issued a statement of their own on Tuesday to express their appreciation for “the outpouring of prayers, concern and support they have received.”