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Fast Food Upstart Eatsa Sued for Tech Negligence

The Eatsa location on New York's Madison Avenue.The Eatsa location on New York's Madison Avenue.
The Eatsa location on New York's Madison Avenue.Photo by Paul Wagtouicz courtesy of Eatsa

Fast food startup Eatsa is being sued by disability rights advocates for not including accessibility features for the blind.

Eatsa lets customers order from tablets and pick up their food minutes later from cubicles, eliminating the need for front-of-the-restaurant staff.

The suit claims that although the technology to make touchscreens and self-service food pick-up usable for blind and low-vision customers is available, the restaurant chain has neglected to add these features.

Disability Rights Advocates, a nonprofit organization, filed the suit claiming that the negligence is a civil rights violation.

The case is in U.S. Civil Court, Southern District of New York, Case no-02096.

Eatsa and Disability Rights Advocates were not immediately available for comment.