Tim Sloan will not have much time to prepare his pitch for Wall Street.
The newly installed chief executive of Wells Fargo (WFC) will present third-quarter results on Friday, less than 48 hours after replacing John Stumpf at the helm of the bank.
Investors are seeking reassurance that Wells Fargo can rebuild its reputation and retain profits while overhauling the hard-charging sales culture at the heart of a scandal over unauthorized accounts.
Sloan’s nearly 30 years with Wells, largely spent on the corporate and institutional side of the bank, and his moderate temperament make him a safe pair of hands.
But as chief operating officer of the bank since November 2015, he had oversight over Wells‘ retail division, where employees opened up to 2 million accounts without customers’ knowledge, some of them during his tenure as COO.
Much of his success will depend on how he navigates the demands of Wall Street for growing returns with the political and public clamor for change.
“The fact they have named him CEO indicates to me that he has at least passed some litmus test about his part in all of this and indicates to me that there was little or no part,” said Nancy Bush, an analyst with NAB Research, which owns Wells shares.
“I know Tim, he has vast experience in every part of Wells Fargo and yes, I think he is the right man.”
Wall Street is trying to get a handle on what a long list of probes and lawsuits regarding the bank’s opening of unauthorized customer accounts will ultimately cost.
So far the tab has been relatively small: Wells agreed to a $190 million settlement last month, representing less than 1% of its annual earnings. But that deal itself led to a range of other inquiries the San Francisco-based bank is now contending with.
Wells Fargo is expected to say how much money it has set aside for legal costs it can reasonably predict when management discusses results on Friday. At least nine separate regulators, prosecutors, enforcement agencies and congressional committees appear to be looking into the bank’s actions, according to a Sept. 26 Bernstein Research report. That comes in addition to private lawsuits from shareholders, customers and former workers.
“I don’t think there will be a surprise to the downside in terms of the legal cost. The surprise will be that it’s more than anyone suspects right now,” said Michael Holland, president of Holland & Co, which manages $5 billion worth of investments.
Wells‘ settlement on Sept. 8 with the Consumer Financial Protection Bureau, Office of the Comptroller of the Currency and a Los Angeles prosecutor revealed the bank had opened as many as 2 million accounts in retail customers’ names without their permission. The bank fired 5,300 employees for improper practices and is now working to retool risk-management protocol as well as pay incentives and training for workers.
Former employees have described a pressure-cooker sales culture inside the bank where managers had browbeat staff into hitting aggressive daily sales quotas, which in turn led some workers to create unauthorized accounts.
Khalid Taha, a former Wells Fargo personal banker who left the bank in July after suing them over sales pressures, said Sloan did not represent a new era.
“Wells Fargo‘s problems go from top to bottom,” he said. “Sloan is part of that problem. I can’t see him as a solution.”
As government authorities examine Wells Fargo, it is likely they will find abuses in other parts of the bank beyond retail customers, said Harvey Pitt, founder of consulting firm Kalorama Partners and a former chairman of the U.S. Securities and Exchange Commission.
“The damage to customers could be much more significant,” said Pitt.
Earlier this month, Reuters reported a probe by U.S. Senator David Vitter has found 10,000 small business customers were also victims of improper practices.
A Wells Fargo spokesman did not respond to requests for comment.
It is difficult to estimate the total cost of the probes and litigation Wells will face over the unauthorized accounts, analysts said. Some matters could drag on for years before being resolved, and there are a range of possible outcomes.
Even so, most analysts have cut profit forecasts for Wells Fargo, citing fallout from the scandal. The average estimate for Wells Fargo‘s 2017 net income is now $20.8 billion, down $300 million since Sept. 7, according to Thomson Reuters data.
State and local municipalities including Illinois, California, Seattle and Chicago have publicly cut ties with Wells. While some analysts expect other government entities to make similar moves, the impact on Wells Fargo‘s revenues appears immaterial at this point.
Less than 1% of Wells Fargo revenue comes from working with local governments, non-profit hospitals and universities, according to a presentation the bank made to investors earlier this year.
The bank has also lost some retail customers, though Wells is still opening more accounts than it is closing, senior executives said on an internal call on Monday that was reported by the Wall Street Journal.
“It’s not business as usual at Wells Fargo. There’s an enormous amount of work to be done to regain the public’s trust,” said Thomas Russo, managing member at Gardner, Russo & Gardner, a top 50 shareholder.