• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

3

The river that supplies 40 million Americans is down to 23% — and about to make a $25 million bet on one fish

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

3

The river that supplies 40 million Americans is down to 23% — and about to make a $25 million bet on one fish
How I Got Started

How This Entrepreneur Got Out of the Frying Pan and Into a 350°Oven

By
Dinah Eng
Dinah Eng
Down Arrow Button Icon
By
Dinah Eng
Dinah Eng
Down Arrow Button Icon
March 12, 2016, 9:00 AM ET
Michele Taylor
Assignment
Michele Taylor AssignmentPhotograph by Marvin Shaouni for Fortune Magazine

Cheryl Krueger rose from poverty to run a $100 million business at women’s clothier the Limited. But she craved autonomy, and she accomplished it selling cookies. Krueger, now 64, founded baked-goods purveyor Cheryl & Co. Still, independence could be grueling. A contentious divorce, the death of a business partner, and 9/11 weighed heavily. But Krueger nurtured her creation and ultimately sold it to 1-800-FLOWERS for $40 million in 2005. Her story:

My grandma was a phenomenal baker, and I was at her apron strings from age 3 on, learning how to make cookies. I grew up a farm kid in Bellevue, Ohio. We had an outhouse and were really poor. My parents told me I should just be a farmer’s wife, but a teacher inspired me, and I ended up attending Bowling Green State University.

I worked three jobs to afford it, and one was at a clothing store called Caryl Crane. I was going to be a home-economics teacher, but Miss Crane said I’d be a great merchant and buyer. So I changed my major, and after graduating I worked for the Limited in the late ’70s. I wanted more control over my schedule and started looking around. I watched what Mrs. Fields and David’s Cookies were doing and thought,

I can do that. I looked into buying a David’s Cookies franchise in Columbus, but they wanted a quarter-million dollars. I decided to open my own store instead.

With more working women, who were time-poor, I thought there’d be a big market. But no bank would touch me. I was a single female and didn’t have any history in this, even though I ran a $100 million business at the Limited (LB). So I sold all the Limited stock I owned for $38,000. I asked my college roommate Caryl Walker to become a partner. She took 5% of the business, while I owned 95%.

We opened Cheryl’s Cookies in 1981, and from then until 1985, I worked for the Limited and Chaus Sportswear to finance the store, flying from New York to Columbus every weekend to give Caryl two days off. That first year, we did more than $400,000 in sales and made 5% pretax. In 1982 we opened a second store, then a third the next year.

Not long after, I met a man and didn’t see that he had different objectives from mine. We got married, and it lasted less than a year. He sued for permanent alimony and got a temporary restraining order on the company funds and my personal funds; we eventually reached a settlement.

In 1985, Caryl was diagnosed with lymphoma and bone marrow cancer. There was no cancer hospital in Columbus then, and no cure. She moved in with me, and I became her full-time caregiver. Others rotated in to help. That was the hardest thing I’ve ever done. You realize how valuable life is in a whole different way.

On Dec. 31, 1985, I left the Limited to throw my all into the stores. Caryl died a few months later, and I married John Green, a friend she had introduced me to. By then we were going head-to-head with Mrs. Fields. Every time we bid for a location, they’d up the bid and we’d lose the space. We couldn’t grow if we couldn’t expand.

The bank saw our profits and said if I could bring equity in, it’d loan me a quarter-million dollars. So in 1986, I sold a third of the company to Norman Traeger, an acquaintance, and he gave a guarantee for the loan. (I later bought back his share.)

To grow the company, I went to professor Roger Blackwell, head of Ohio State University’s marketing department, for advice. Roger liked our macadamia coconut cookies, so I took him two bags and said, “I need your help.” He designed a case study, which found that customers wanted gift baskets and baked goods.

VEN.03.01.16.sidebar.780

So in 1986 we changed our name to Cheryl & Co. to shift the brand and began selling brownies, muffins, and gift containers. That was a big turning point, which led to opening our catalogue and corporate-sales divisions. Soon we started getting company orders for 800 gifts. Our sales quickly rose to $900,000 a year.

In the ’90s we really exploded. We wanted to get into the airlines, which wouldn’t give us the time of day. Then, in 1992, we went to a trade show for airlines. We got barf bags, filled them with samples, and put on them, “If you’re going to toss your cookies, toss the very best.” The buyers loved it, and we got $5 million worth of business from American (AAL), Delta (DAL), and US Airways.

Then 9/11 happened. We lost $6.5 million in airline orders, and it never came back. We had to scramble to reinvent ourselves again, so we moved aggressively on the Internet business, which we had started in 1997, and cut costs enough to break even.

In 2002, Hallmark Cards (HALL) was looking to do shelf-stable cookies, and took a stake. Two years later, they decided to concentrate on cards, and we bought it back. Then 1-800-FLOWERS (FLWS) came calling. In 2005 we sold to them for $40 million. I stayed on as CEO for four years.

I started a consulting business, but in 2012 my son got me involved with a startup called Life Support, which produces a beverage from a Japanese raisin tree that detoxes your liver if you’ve got a hangover. Now I own 34% of the company, and I’m having fun as president. Running a business forces me to innovate, keep my mind sharp, and remain young at heart.

A version of this article appears in the March 1, 2016 issue of Fortune with the headline “Out of the Frying Pan and Into a 350°Oven.”

About the Author
By Dinah Eng
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Meet the Black women on Fortune’s Most Powerful Women list shaping business leadership
MPWMost Powerful Women
Meet the Black women on Fortune’s Most Powerful Women list shaping business leadership
By Cheyann HarrisMay 29, 2026
2 hours ago
whitmer
MPWElections
Gretchen Whitmer said she wasn’t running for president. That lasted until lunch
By Joey Cappelletti and The Associated PressMay 29, 2026
2 hours ago
dewine
North AmericaData centers
Ohio calls time on data-center tax break after cost balloons to $1.5 billion, 11x the initial estimate
By Marc Levy and The Associated PressMay 29, 2026
2 hours ago
Former Miami Heat guard Terry Rozier indicted on new bribery charges alleging he left games early to help gamblers cash in on more than $250,00
LawLawsuit
Former Miami Heat guard Terry Rozier indicted on new bribery charges alleging he left games early to help gamblers cash in on more than $250,00
By Rebecca Boone and The Associated PressMay 29, 2026
2 hours ago
Los Angeles Mayor Karen Bass seeks reelection following term mired with wildfire and homelessness: ‘I haven’t always got it right’
North AmericaLos Angeles
Los Angeles Mayor Karen Bass seeks reelection following term mired with wildfire and homelessness: ‘I haven’t always got it right’
By The Associated Press and MIchael R. BloodMay 29, 2026
2 hours ago
National Spelling Bee champion Shrey Parikh spells 32 words correctly in 90 seconds to win in lightning round tie-breaker
Successteenagers
National Spelling Bee champion Shrey Parikh spells 32 words correctly in 90 seconds to win in lightning round tie-breaker
By The Associated Press and Ben NuckolsMay 29, 2026
3 hours ago

Most Popular

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
8 days ago
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
Magazine
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
By Emma HinchliffeMay 27, 2026
2 days ago
The river that supplies 40 million Americans is down to 23% — and about to make a $25 million bet on one fish
Environment
The river that supplies 40 million Americans is down to 23% — and about to make a $25 million bet on one fish
By Dorany Pineda, Brittany Peterson and The Associated PressMay 27, 2026
2 days ago
Jamie Dimon said the American Dream was slipping away. JPMorgan just put $40 million on the table to fix it
Banking
Jamie Dimon said the American Dream was slipping away. JPMorgan just put $40 million on the table to fix it
By Nick LichtenbergMay 27, 2026
2 days ago
Current price of oil as of May 28, 2026
Personal Finance
Current price of oil as of May 28, 2026
By Joseph HostetlerMay 28, 2026
1 day ago
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
Success
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
By Emma BurleighMay 28, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.