• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
CommentaryChipotle

How Hubris Messed With Chipotle

By
Howard Penney
Howard Penney
Down Arrow Button Icon
By
Howard Penney
Howard Penney
Down Arrow Button Icon
January 12, 2016, 12:20 PM ET
A Chipotle Restaurant Ahead Of Earnings Data
A steak burrito is arranged for a photograph with a drink and bags of chips at a Chipotle Mexican Grill Inc. restaurant in Hollywood, California, U.S., on Tuesday, July 16, 2013. Photograph by Bloomberg via Getty Images
Add Fortune on Google for similar content.

Anyone tempted to buy shares of Chipotle, following the stock’s 45% decline from its 2015 all-time high, should take a deep breath.

Given all the uncertainty, investors shouldn’t be desperately calling a bottom but rather asking, ‘How low can the stock go?’ I’m firmly planted in the bearish camp and see significant downside. Here’s why.

Last week, Chipotle (CMG) pre-released fourth quarter earnings numbers to reflect the slew of E. coli and foodborne illness outbreaks that affected its restaurants nationwide. The results? Not good. Comparable restaurant sales declined 14.6% in the fourth quarter for the month of December alone; comparable restaurant sales were down a whopping 30%.

To make matters worse, management also disclosed that a criminal investigation of the restaurant chain would be conducted by the U.S. Attorney’s Office for the Central District of California, in conjunction with the U.S. Food and Drug Administration’s Office of Criminal Investigations.

A key takeaway from the release:

“It is not possible at this time to determine whether we will incur, or to reasonably estimate the amount of, any fines, penalties or further liabilities in connection with the investigation pursuant to which the subpoena was issued.”

The long-term damage to the brand could prove very costly. Toward the end of December, we conducted a national survey of 200 Chipotle consumers to get a read on how much this outbreak will affect future business performance. Specifically, we screened participants by asking them: Have you stopped going to Chipotle because of the E. coli outbreak? The results were resoundingly clear: 31.3% of respondents said “yes” they have stopped going. That is an alarmingly high number, and implies a very rough road ahead for Chipotle.

Still need convincing about the bearish case against Chipotle? Having covered the restaurant industry as an analyst for over two decades, I can firmly say that while Chipotle’s case is extraordinary, its woes are not dissimilar from past crises at other companies.

In all of these previous examples, overconfidence and irrational expectations erodes the initial concept of the brand, which then loses its operational integrity as unit growth exceeds the company’s capacity to manage that growth.

As we have said in the past (click here to read my open letter to Chipotle CEO Steve Ells), hubris has killed Chipotle and only humility will save them. I have been making this case since first suggesting investors steer clear of the stock on October 19, 2015. (Since then, Chipotle shares are down 43.5% versus 5.3% for the S&P 500). The hard road back to salvation follows five stages and, in my experience, things at Chipotle are likely to get far worse before they turn the corner.

Below are my five steps outlining what the company is up against and what investors should expect:

Stage 1: Setting the Ground Work for Destruction — At this stage, the best SHORT stories are created! In the case of Chipotle we now know that management was short sighted in its approach to serving safe food to its consumers. Given the concept “food with integrity” position with consumers, it presents a set of issues that is unique to Chipotle. In fact, this whole situation is unprecedented in the restaurant industry.

Stage 2: The Denial – Usually, denial takes the form of bad real estate site selection that becomes increasingly hard to explain away, or acquisitions of new brands to maintain the façade of growth.

In the case of Chipotle, new unit (restaurant) productivity was at three years lows prior to the food safety concerns. I believe that management is still in denial about the company’s ability to grow at the same pace it did prior to the food safety issues. I would also not be surprised if Chipotle is forced to close some stores, given the significant decline in average unit (restaurant) volumes.

Stage 3: The Panic – Chipotle is still in the denial phase, but the market is starting to panic. Fortunately for Chipotle, they have the ability to repurchase a significant amount of stock. The authorization allows for the repurchase of $416 million in common stock, including a previous authorization.

To date, Chipotle has not demonstrated any of the classic moves of the panic phase, because the share repurchase has put a fake floor under the stock for the time being. This has also lulled management into a false sense of security. The true panic happens when more bad news causes management to scramble to fix its core business that continues its decline. In this period, senior management begins to be replaced by the operating team.

Stage 4: Depression – We don’t know what this stage will look like for Chipotle, but it’s coming! This is where things get ugly. Typically, management can reduce labor at underperforming units to improve profitability, or management sacrifices margins to increase customer counts by implementing a deep discounting strategy.

Stage 5: The Upward Turn and Hope – Management decides to close stores, stop growth and/or stops discounting to improve profitability. The next move is to attack the middle of the P&L to improve profitability. At this stage, the stock becomes washed out and the sell-side has abandoned the company. It also becomes very hard for the buy-side to pull the trigger and buy the stock. At this stage I like to go LONG!

To be clear, Chipotle’s woes are far from over. With a price target of $275, I see additional 33% downside from here. Look out below.

Howard Penney is a managing director and restaurants analyst for Hedgeye, an independent investment research and financial media firm based in Stamford, Connecticut. Neither Penney nor Hedgeye are investors of Chipotle.

About the Author
By Howard Penney
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Commentary

k
Commentarypower
What I keep hearing from Fortune 500 CEOs: ‘We have no idea what we’re actually paying for power’
By Kiran BhatrajuJuly 21, 2026
3 hours ago
Bolt CEO Ryan Breslow
CommentaryHuman resources
The CEO who fired HR was right. About the wrong thing.
By KeyAnna SchmiedlJuly 21, 2026
3 hours ago
ford
Commentary250 Years of Innovation
Alliance for America’s Skilled Trades: Skilled trades shaped America’s past. Here’s how they can build America’s future
By Jim Farley, Linda Hubbard, Bayo Ogunlesi and Ruth PoratJuly 21, 2026
5 hours ago
Sumeet Agrawal is VP of Product Management (Data, AI Governance & Context Engineering for Agentic Systems) at Salesforce.
CommentaryAI agents
Salesforce VP on the leaky AI pipeline: why cheaper tokens won’t fix enterprise AI
By Sumeet AgrawalJuly 20, 2026
1 day ago
japan
CommentaryJapan
Japan’s monetary conundrum — why the yen hit a 40-year low as interest rates hit a 31-year high
By Steve H. Hanke and John GreenwoodJuly 20, 2026
1 day ago
ryan
CommentaryLeadership
I’ve interviewed 700 leaders. The ones outsourcing their thinking to AI lose their best people first
By Ryan HawkJuly 20, 2026
1 day ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
21 hours ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
1 day ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
3 days ago
Current price of silver as of Monday, July 20, 2026
Personal Finance
Current price of silver as of Monday, July 20, 2026
By Joseph HostetlerJuly 20, 2026
1 day ago
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
Retail
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
By Sasha RogelbergJuly 20, 2026
1 day ago
Current price of oil as of July 20, 2026
Personal Finance
Current price of oil as of July 20, 2026
By Joseph HostetlerJuly 20, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.