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Most iPhone owners don’t know the battery can be replaced

July 27, 2015, 9:44 PM UTC
A 26131
A 26131
Photograph by Getty Images

We already knew that smartphone batteries are terrible, but battery repair company Batteries Plus Bulb has some numbers to prove that.

In a survey conducted with Kelton Research, the company found that, of the 39% of Americans who said their smartphones are broken, 56% cited poor battery life as the main issue. The survey also found that nine out of 10 Americans have a mobile device whose battery runs out too quickly, and phones are the most common.

The solution? Replacing the battery. Batteries Plus Bulb VP Oz Rahman said in a statement that swapping out smartphone batteries is actually an easy job for trained technicians, although the company’s survey found that 61.4 % of iPhone owners don’t even know they can be replaced.

While defective batteries and devices are common enough, the survey also found that many are responsible for their devices’ problems — often in embarrassing ways:

  • 25% noted they threw it out of frustration
  • 24% admitted to dropping it in the toilet
  • Nearly 1 in 5 confessed they were unable to remember how their device was damaged because they were drinking