• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

2

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

3

The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow

1

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

2

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

3

The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
Leadership100 Best Companies to Work For

At W.L. Gore, 57 years of authentic culture

By
Daniel Roberts
Daniel Roberts
Down Arrow Button Icon
By
Daniel Roberts
Daniel Roberts
Down Arrow Button Icon
March 5, 2015, 8:30 AM ET
W.L.Gore
handoutCourtesy of W.L. Gore
Add Fortune on Google for similar content.

Gore-Tex fabric is certainly W.L. Gore’s best-known product, but it is just one of many in a diverse portfolio that includes vacuum filters, microwave cable assemblies, guitar strings, dental floss, acoustic vents for cellphones, and even medical devices to treat heart defects. If it were publicly traded, the $3.1 billion private company would appear at No. 712 on the Fortune 1,000. But Gore-Tex is not the only thing this company is known for—it’s also famous for making employees deliriously happy.

Appearing at No. 17 on this year’s list, Gore has earned a spot on Fortune’s 100 Best Companies to Work For list every year since 1998, and workplace experts have long studied and replicated the Delaware-based company’s people practices. “We’re quite proud of that,” says CEO Terri Kelly. “You can have a blip, a one-off good year. But for us it’s all about sustaining that over time.” Longevity, it seems, is a company hallmark: Full-time voluntary turnover is a very low 3%.

But don’t confuse Gore with Google or Twitter. Today the word “culture” is often equated with free perks, like lunches or massages. Gore’s HR team says it has a “conscious culture,” one that Malcolm Gladwell used as a case study in The Tipping Point and that hasn’t changed much since 1958, when Wilbert “Bill” Lee and Genevieve Gore created the company.


The founders sought to combat the traditional notion of management. Instead of a typical corporate structure, Gore has no rigid hierarchy but is instead a unique organization described by Bill Gore as a “latticework” of strong interconnected talents woven together like a tapestry, or—if you want to go there—like an impermeable textile. Managers are called “leaders,” who oversee teams and divisions, and all employees are known as “associates.” Yes, it has a CEO, but Kelly says she doesn’t like the term. The thinking, she says, is to “empower the individual. That scares a lot of companies because you think you’ll lose control.”

And unlike many other, newer companies focusing on culture, Gore shirks the perks that are showered liberally on many of the other 100 Best Companies. Its headquarters doesn’t have foosball tables or napping pods. “We had culture before ‘culture’ was a buzzword,” says Leslie Nachbar, an associate in fabrics who has been at Gore for five years and says she’d be happy to stay forever. “It’s authentic. It’s not a façade or marketing strategy.”

Making culture authentic requires buy-in from the entire workforce. Betty Snyder, a board member and one of five children of the founders, says the company has earned that over time. “Values continue on through the life of the organization,” she says, “and it can take an earthquake to change them. We have a value system that looks at results not only in monetary terms but also in emotional terms. And once you’ve been here awhile, you become an advocate.”

Faith in the culture naturally leads to employee loyalty. Gore was Terri Kelly’s first employer after graduating from the University of Delaware; she’s never had another. When she became CEO in 2005, after 22 years, she says, “It shocked the heck out of me.” Leadership opportunities at Gore are based on how much of a “followership” someone has among co-workers. Gore also uses peer assessments to determine compensation.

W.L.Gore
CEO Terri Kelly is a Gore lifer. She started at the company in 1983 as an associate—her first job after college.Photo: Courtesy of W.L. Gore
Courtesy of W.L. Gore

Matt Schreiner, an associate in fabrics, has worked at Gore for more than 20 years and says peer camaraderie is key. “People here really enjoy getting up and coming in to work every day. I know that sounds clichéd, but it’s an uplifting space.” In his work at the footwear division, interacting with companies like Nike and Timberland, he constantly hears feedback that there is “something special about people from Gore.”

To be sure, the company says it is always looking for ways to grow. Case in point: Over the past 57 years it has expanded overseas, with manufacturing facilities in Germany, the U.K., Japan, and China, and it now counts 6,500 employees globally. But Gore in 2015 is not so different from Gore four decades ago, and Snyder wants to change that. The company prides itself on the informal reporting structure—more senior people have abstract “higher water lines” instead of fancier titles—but it also aims for more clarity. And although Snyder says Gore’s physical spaces are “utilitarian, not showy,” the company loves to tout its “capability center” in Delaware, which opened in 2007 and was designed with help from IDEO. Part corporate museum, part interactive science center, it’s where the company conducts meetings with potential partners. Two more capability centers are planned, for Tokyo and Germany.

As part of a “strategy refresh” last year, the company divided staff into two groups for separate surveys and candid discussions about how they fit into the company’s culture. The split was generational: Older veterans—“I call them ‘The Wise,’ ” says Kelly—and younger employees (think millennials). The results helped Kelly rethink the needs of staff. For example, Gore is known for having lifers who stay for their entire careers, but it can’t assume nowadays that young folks want that kind of path. In the past, at meetings, every associate would go around the table and say how many years he or she had logged at the company. No more. “What we realized is that that really turns people off,” says Kelly. “Young associates might think, ‘Geez, I’m not going to have any credibility until I’ve been here 30 years!’ ”

As for Gore’s use of internal technology, the younger generation “had some things to say that kind of you hit in the stomach. We had been very behind with adopting technology—iPhones and iPads and workflow apps—and using them to help teams move faster and communicate,” says Kelly. As part of the refresh, Gore partnered with Silicon Valley–based Institute for the Future in an effort to modernize. Kelly says that Gore is aiming to become more connected, but cautiously and carefully—a strategy that founders Bill and Genevieve, employees say, would definitely approve. 

Check out W.L.Gore’s perks on our 100 best companies to work for list here.

This story is from the March 15, 2015 issue of Fortune.

About the Author
By Daniel Roberts
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Leadership

Can Apple’s incoming CEO bring back the product design mojo of the Steve Jobs era?
MagazineApple
Can Apple’s incoming CEO bring back the product design mojo of the Steve Jobs era?
By Sebastian HerreraJuly 25, 2026
2 hours ago
g
SuccessCrime
Gen Z ‘teen takeovers’ go from hijinks to shootings, theft and vandalism. Blame ‘adolescent brain development’
By Safiyah Riddle, Corey Williams and The Associated PressJuly 25, 2026
2 hours ago
A Hims cofounder fired his entire marketing team for AI. Now his 24/7 online vet service is growing 20% a month
SuccessMarketing
A Hims cofounder fired his entire marketing team for AI. Now his 24/7 online vet service is growing 20% a month
By Sydney LakeJuly 25, 2026
2 hours ago
Andy Jassy
SuccessCareer Advice
As millions of Gen Zers face unemployment, CEOs of Amazon, Citi, and McDonald’s say opportunity is still there—if you have the right mindset
By Preston ForeJuly 25, 2026
2 hours ago
Fortune Brainstorm E 2016
Success250 Years of Innovation
Bechtel CEO: to build America’s future, we must first build the builders
By Brendan BechtelJuly 25, 2026
3 hours ago
family
Real EstateHousing
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going ‘back to the early 1900s’
By Nick LichtenbergJuly 25, 2026
4 hours ago

Most Popular

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
Economy
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
By Eleanor PringleJuly 24, 2026
1 day ago
Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
Big Tech
Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
By Sydney LakeJuly 23, 2026
2 days ago
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
Economy
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
By Sasha RogelbergJuly 23, 2026
2 days ago
Current price of oil as of July 24, 2026
Personal Finance
Current price of oil as of July 24, 2026
By Joseph HostetlerJuly 24, 2026
1 day ago
Current price of silver as of Friday, July 24, 2025
Personal Finance
Current price of silver as of Friday, July 24, 2025
By Joseph HostetlerJuly 24, 2026
1 day ago
Turns out Dead Internet Theory was right: AI agents are eating the Web, growing by nearly 8,000% and rewiring the Internet's business model
AI
Turns out Dead Internet Theory was right: AI agents are eating the Web, growing by nearly 8,000% and rewiring the Internet's business model
By Mia OsmonbekovJuly 23, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.