• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Dunkin' Donuts

What’s the world coming to when Dunkin’ goes dark and Guinness goes light?

Fortune Editors
By
Fortune Editors
Fortune Editors
Down Arrow Button Icon
Fortune Editors
By
Fortune Editors
Fortune Editors
Down Arrow Button Icon
September 11, 2014, 10:41 AM ET
140909_EM_GuinnessBlonde
Photo courtesy of Diageo

This post is in partnership with Time. The article below was originally published at Time.com

By Brad Tuttle, TIME

Everywhere you look, it seems, there’s a major brand introducing a new product, service, or store model that’s more or less the opposite of what the company is best known for. Taco Bell, famous for cheap, indulgent, down-and-dirty Mexican food, is trying to woo foodies with an upscale “premium” taco restaurant. Starbucks, which became a phenomenon for its personalized, barista-made (and slow) approach to rich, dark caffeinated beverages, recently announced plans for a series of small express stores where the focus will be on speedy takeout rather than the laid-back café experience. JetBlue, born with the principle that all passengers should get the same high-quality service, introduced a VIP business class called “Mint” over the summer. Wal-Mart, the blue-collar favorite that has always focused first and foremost on cheap prices, has dramatically expanded into a realm normally considered the domain of elites and picky foodies: organic foods.

And now Dunkin’ Donuts, a stalwart purveyor of light, sweet, mainstream coffee, is introducing a dark roast blend, while also playing up to niche dieters by adding almond milk to the menu. Meanwhile, the rich, dark, iconic Irish stout Guinness is going in the other direction with a light new Blonde American Lager.

For some, Guinness’s move is tantamount to sacrilege—if not for selling out its Irish roots with a beer for the “American” audience (that’s made in the U.S. too), then for producing the lighter beer itself, which few have tasted but some have compared to Bud Light—in certain respects anyway.

Why are Guinness and these other brands risking the possibility of alienating their core customers? What’s behind this trend of straying in the opposite direction from what made these companies successful to begin with? Do these moves represent a smart expansion of the brand or an identity crisis? The answers largely depend on whether consumers deem the new products and services as brilliant and appealing or as puzzling, weird, and perhaps even desperate.

Dr. Edward Tauber, who coined the term “brand extension” in 1979, told AdWeek that the best brand extenders have three things in common: “The brand should be a logical fit with the parent brand; the parent should give the extension an edge in the new category; and the extension should have the potential to generate significant sales.”

Some might argue that the efforts mentioned above aren’t logical expansions for the parent company. They may even turn off some regular customers. But expanding a brand in the opposite direction—while remaining in the same product category—is a lot more logical than heading off in some random, nonsensical fashion. You may not be keen on Guinness’s brand being applied to a light beer for Americans, but at least pale lagers and dark stouts are both beer. When Heineken introduced a brand of shoes, AdWeek voters listed it among the worst brand extensions of 2013.

When Dunkin’ Donuts announced the addition of a dark roast, the reaction was more It’s about time than What in the world are they thinking? “We saw an unmet demand for a dark roast product that had a bold flavor but a smoothness that’s often associated with Dunkin’ Original Blend,” John Costello, Dunkin’ Brands’ president of global marketing and innovation, quite logically explained to the Wall Street Journal regarding DD’s new dark roast.

Today’s executives aren’t satisfied simply by reaching a large group of customers with a stable set of tried-but-true products and services. In our fast-moving, constantly changing marketplace, brands feel compelled to hunt, relentlessly and shark-like, for the business of every consumer, at every opportunity.

For decades, the majority of fast food chains were content to do the vast majority of their business during the lunch and dinner hours. Then someone realized that formula was writing off plenty of hours of the day in terms of sales potential. Hence, the increased marketing of fast food “snacks,” meant to be consumed in the odd “day parts” in between normal meal breaks, as well as late-night specials and a huge push for breakfast.

Similarly, a few years back Starbucks realized that it was overlooking a huge market by sticking exclusively with darker roasts—40% of coffee drinkers prefer lighter, milder roasts—so the Blonde roast was introduced to fuel growth among folks who otherwise wouldn’t be Starbucks customers. Thanks partly to its ability to expand the customer base, Starbucks seems to be winning the coffee wars, with same-store sales growth that’s surpassed competitors like Dunkin’ Donuts.

Wal-Mart’s organic foods push is an indication that the world’s largest retailer had gotten tired of allowing Whole Foods to dominate the space. The expansion into healthier foods wouldn’t seem to be all that controversial—Wal-Mart promised shoppers that they’d save 25% or more compared to similar products—yet even this move is not without risk. During the mid-’00s and beyond, Walmart was criticized for betraying blue-collar shoppers by raising prices and getting rid of “rollback” specials in an attempt to keep pace with Target and other, more upscale competitors. What’s more, there’s a significant portion of consumers who aren’t fans of organic foods. According to a recent Gallup poll, 15% of Americans say they “actively try to avoid” organic foods. Why? Perhaps because they assume such foods cost more or don’t taste good. And it’s safe to assume folks who feel this way are far more likely to shop at Wal-Mart than at Whole Foods.

About the Author
Fortune Editors
By Fortune Editors
See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

target
Retailearnings
Target posts biggest jump in comparable sales in 4 years as turnaround takes shape
By Anne D'Innocenzio and The Associated PressMay 20, 2026
23 hours ago
Variational co-founders Edward Yu and Lucas Schuermann pose for a picture
CryptoCryptocurrency
Variational raises $50 million Series A to bring liquidity from traditional markets to blockchain rails
By Jack KubinecMay 20, 2026
1 day ago
A Pizza Hut workers prepares an order for delivery.
LawFood and drink
Pizza Hut franchisee claims $100 million losses from ‘cascading operational breakdowns’ in AI adoption gone wrong
By Sasha RogelbergMay 19, 2026
2 days ago
Photo of Donald Trump (left) with Mark Cuban
PoliticsDonald Trump
Trump and Mark Cuban end war of words to tag-team America’s drug pricing crisis: ‘Democrats want cheaper medications, too’
By Catherina GioinoMay 19, 2026
2 days ago
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
Big TechLawsuit
‘This is what the consumer wants’: A new lawsuit about PFAS and other ‘forever chemicals’ is heating up the cookware industry
By Catherina GioinoMay 19, 2026
2 days ago
andic
LawBillionaires
Spanish police arrest son of retail billionaire who fell off a cliff and died. He was the only witness
By The Associated PressMay 19, 2026
2 days ago

Most Popular

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
2 days ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
1 day ago
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Future of Work
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
By Mike Householder and The Associated PressMay 17, 2026
4 days ago
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
Workplace Culture
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
By Preston ForeMay 19, 2026
2 days ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
19 hours ago
Current price of oil as of May 20, 2026
Personal Finance
Current price of oil as of May 20, 2026
By Joseph HostetlerMay 20, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.