• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'

2

Trump pulls back after Iran crosses his red line as U.S. military breaks two-week streak of airstrikes amid talks for potential Hormuz deal

3

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

1

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'

2

Trump pulls back after Iran crosses his red line as U.S. military breaks two-week streak of airstrikes amid talks for potential Hormuz deal

3

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

Salesforce’s major transformation

Michal Lev-Ram
By
Michal Lev-Ram
Michal Lev-Ram
Special Correspondent
Down Arrow Button Icon
Michal Lev-Ram
By
Michal Lev-Ram
Michal Lev-Ram
Special Correspondent
Down Arrow Button Icon
September 20, 2012, 6:36 AM ET
Add Fortune on Google for similar content.

FORTUNE — Salesforce has long been known for its cloud-based customer relationship management software for salespeople. That’s why, after all, its ticker symbol is CRM.  But during a lengthy keynote speech at the company’s annual Dreamforce conference on Wednesday, CEO Marc Benioff unveiled a slew of new products he hopes will be snapped up by HR and marketing teams, among other business groups.

Much of the new software is the product of recent acquisitions. Take Work.com, a feedback and performance review tool that was started by a small company called Rypple, which Salesforce acquired late last year. San Francisco-based Salesforce says Work.com will “liberate performance management from a top-down, once-a-year process into an integrated daily solution that makes a meaningful impact on business performance.”

How exactly? By putting feedback and rewards capabilities within apps that employees and managers use regularly. (Of course, its success will at least partly depend on the company’s ability to build Work.com into all sorts of apps, not just those made by Salesforce). Salesforce also announced the Marketing Cloud, which helps companies track and manage social media activity and is a combination of technology from recent acquisitions like Buddy Media and Radian6.

MORE: Intel wants to reinvent computing–again

Branching out from its core product isn’t an option for Salesforce — it’s a necessity for the company to keep growing and keep investors happy, not to mention stave off increasing competition from larger enterprise players who are entering the cloud-based software space. At last year’s Dreamforce Benioff pushed Chatter, his “Facebook for the enterprise.” But it’s clear Salesforce is ramping up its efforts to expand, and is making the necessary acquisitions to accelerate the process.

Of course, new products bring new competitors, and even though Salesforce has made a name for itself as the cloud-based CRM vendor, it’s new to the hotly contested, so-called “human capital management” set of software tools used by HR departments. Meanwhile, large, traditional enterprise software companies like SAP (SAP) and Oracle (ORCL) have thrown billions — not just millions — of dollars on similar acquisitions.

There are also plenty of smaller, nimble competitors that Salesforce will be up against with Chatterbox, yet another new product that was officially announced this week. Chatterbox will allow customers to manage and share business files — it’s no surprise Salesforce is calling it the “Dropbox for the Enterprise.” Several other players have already made headway in the file sharing business, like Box, which says it is being used in 120,000 companies (customers include AARP, Red Bull and P&G).

MORE: Can the Lumia smartphone save Nokia?

So what’s next for Salesforce? Expect the company to expand its HR offerings with recruitment tools and other software. And expect more acquisitions and more attempts to push itself as a platform for developers, not just an application provider. Oh, and you can also expect Dreamforce to continue to be one of the most over-the-top technology conferences out there. Salesforce pulled out all the stops for this year’s 90,000 attendees — both MC Hammer and the Red Hot Chili Peppers performed.

About the Author
Michal Lev-Ram
By Michal Lev-RamSpecial Correspondent
Twitter icon

Michal Lev-Ram is a special correspondent covering the technology and entertainment sectors for Fortune, writing analysis and longform reporting.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in

Traders are getting a new tool to wager on the biggest U.S. stocks
Investingstock trading
Traders are getting a new tool to wager on the biggest U.S. stocks
By Bernard Goyder, Katherine Doherty and BloombergJuly 26, 2026
1 hour ago
Big Tech earnings slam into a market in revolt over AI spending
Big Techearnings
Big Tech earnings slam into a market in revolt over AI spending
By Jeran Wittenstein, Ryan Vlastelica and BloombergJuly 26, 2026
2 hours ago
Romania scrambles F-16 jets to shoot down a suspected Russian ‘Shahed type’ drone, marking the fourth recent violation of NATO airspace
PoliticsRussia
Romania scrambles F-16 jets to shoot down a suspected Russian ‘Shahed type’ drone, marking the fourth recent violation of NATO airspace
By Sam McNeil, Vadim Ghirda and The Associated PressJuly 26, 2026
2 hours ago
James Cameron tried to warn us: ‘Skynet Day’ is now shorthand for OpenAI’s agent going rogue and hacking into a startup
AIOpenAI
James Cameron tried to warn us: ‘Skynet Day’ is now shorthand for OpenAI’s agent going rogue and hacking into a startup
By Laurie Kellman, Lindsey Bahr and The Associated PressJuly 26, 2026
2 hours ago
Ukraine’s attack on an Iranian ship in the Caspian Sea could signal a new battlefront as U.S. seeks to form ‘a ring of economic and military pressure’
Middle EastIran
Ukraine’s attack on an Iranian ship in the Caspian Sea could signal a new battlefront as U.S. seeks to form ‘a ring of economic and military pressure’
By Jason MaJuly 26, 2026
2 hours ago
The U.S. and Iran pause attacks on each other for a second straight day while Tehran continues talks with Oman over Hormuz
EnergyIran
The U.S. and Iran pause attacks on each other for a second straight day while Tehran continues talks with Oman over Hormuz
By Samy Magdy, Cara Anna and The Associated PressJuly 26, 2026
5 hours ago

Most Popular

The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
Real Estate
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
By Nick LichtenbergJuly 25, 2026
1 day ago
Trump pulls back after Iran crosses his red line as U.S. military breaks two-week streak of airstrikes amid talks for potential Hormuz deal
Middle East
Trump pulls back after Iran crosses his red line as U.S. military breaks two-week streak of airstrikes amid talks for potential Hormuz deal
By Jason MaJuly 25, 2026
1 day ago
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
Economy
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
By Eleanor PringleJuly 24, 2026
3 days ago
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
Success
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
By Orianna Rosa RoyleJuly 25, 2026
1 day ago
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
Economy
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
By Mia OsmonbekovJuly 26, 2026
10 hours ago
Startups are installing tiny data centers in people’s homes to reduce strain on the beleaguered electrical grid
Environment
Startups are installing tiny data centers in people’s homes to reduce strain on the beleaguered electrical grid
By Sasha RogelbergJuly 25, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.