• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

3

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch

3

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster

The ballad of the brave CIO

By
Matt Vella
Matt Vella
Down Arrow Button Icon
By
Matt Vella
Matt Vella
Down Arrow Button Icon
March 8, 2012, 2:49 PM ET
Add Fortune on Google for similar content.

By Phil Moyer, contributor



FORTUNE — Few key roles in a company are as dynamic as the CIO has been over the past 20 years. CIOs have come a long way, from implementing hardware and software packages in the 1990s to managing outside contractors when economics pushed IT departments to outsource software development and data centers. Yet another shift is now redefining the role of CIO, driven by two key technologies: cloud and mobile.

Both offer unprecedented access to information, and the way CIOs approach these innovations can determine the competitiveness of their companies in the next few years. Cloud and mobile technologies are entirely new models for connecting to customers that produce previously unfathomable data, require new data management technologies, and offer a new economic model.

To keep their companies competitive, CIOs must be “intrepreneurs,” driving innovation and new business models within their companies. One part businessperson, one part Chief Technology Officer, today’s CIOs can capitalize on the consumerization of technology to connect with business partners, employees, and customers in the cloud-based, mobile world they inhabit―or face competitors that do.

MORE: CalPERS CIO: Carried interest tax ‘indefensible’

The cloud has been thriving in the consumer space, led by products like Dropbox, Amazon (AMZN), and Google (GOOG) Docs. Now the cloud is working its way into the enterprise. Gone are the days when a company needed RFPs to innovate. Proposals for adding in-house servers or building new software just aren’t necessary anymore. Cloud-based technologies and low-cost mobile devices, plus agile development methodologies in tandem with big data and in-memory technologies allow companies to innovate at a very low cost. CIOs shouldn’t fight this notion; they should embrace it as a philosophy for unlocking innovation.

ING Direct is a great example. They are the largest Internet-based bank. They don’t fear the cloud―they are the cloud. Their business couldn’t exist without these technologies. They adapt to customer demands faster than many traditional banks. Following its merger with Capital One (COF), ING announced the coming of a remote deposit service. Customers will be able to deposit checks directly into their accounts from their computers or by simply taking a picture of a check with the ING Direct mobile app. As they think about the future of their transactional systems to support this instant imaging of checks, they are already looking beyond traditional batch systems in an effort to provide straight through processing from their customers’ phones to their accounts.

Beyond the innovative possibilities, the cloud also has practical benefits. Businesses can quickly and seamlessly scale their capacity as projects become successful without large up-front capital costs. Proactive CIOs will create secure, cloud-based sandboxes where employees can build new business models. If and when the project is successful, the economics are there and the technology is there to support auto scaling. This dramatically reduces the risk and friction of innovation and makes the CIO an enabler of competitiveness.

MORE: 5 ways the cloud will change in 2012

The cloud will be especially crucial as more companies embrace mobile devices. Processors, networking speeds, and memory capacity have all hit an inflection point, putting search, email, maps, and calendars in consumers’ hands. Phones and tablets have become so popular that experts predict that good old personal computers will make up less than 20 percent of the devices connected to the Internet by 2014. This proliferation of smart devices means a proliferation of data. A proliferation of data will require massive infrastructure and a re-consideration of the traditional technologies used to store and analyze this data. Simply put, there are more companies solving these problems outside of the firewall than inside the firewall, which makes the economics and the business model inevitable.

Businesses can’t assume that they are immune to this shift. Employees now expect access to both business data and personal data on their mobile devices. People barely blink when their business and private lives intermingle. The millennium generation hardly understands the concept of their employer owning their phone or tablet. Many companies will need to let employees bring their own devices in order to recruit the best and brightest of the newest generation of workers and provide environments that encourage innovation and connectivity.

Many of the big four accounting firms (the largest employer of recent college grads) have already instituted such a policy and are encouraging employees to bring their iPad or smartphone to work. The company occupies a small piece of real estate on those devices as opposed to the employee’s personal life occupying a small piece of real estate on a corporate device. The consumerization of the enterprise is upon us.

MORE: Are we living in a post-CEO world?

For the last 10 years, CIOs tried to consolidate and outsource as much as possible to gain the benefits of economies of scale. Today, however, the economies of scale outside the firewall dwarf most enterprises’ internal economies―with a fraction of the economic risk. At the same time, labor arbitrage can be accomplished without an RFP right over the Internet. Many CIOs have found themselves flat footed without the necessary internal skills to harness a world where infrastructure, processing capacity, and labor are available in abundance.

The best CIOs are building small teams, partnering them with business units, and giving them a mandate to innovate with no barriers outside of the firewall. They are also building a serious enterprise technology team to build relationships to the major cloud vendors and evolve their offerings and relationships to support going live with these innovator teams. These are the CIOs that are intrapreneurs and the breed that will take their companies into the next generation of business.

Both cloud and mobile technology offer untold possibilities for CIOs who are willing to rethink their business environments. Those proactive enough to experiment with new business models, even if they only start with low-risk cloud-based applications, are the ones who will succeed.

Philip D. Moyer is Vice President and Managing Director. With more than 25 years of experience as a serial entrepreneur, Phil brings significant operational and deal experience to Safeguard Scientifics (NYSE: SFE), where he is responsible for sourcing opportunities in financial technology and Enterprise 3.0.

About the Author
By Matt Vella
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Donald Trump sits at his desk in the Oval Office, smiling and with his hands folded in front of him.
PoliticsDonald Trump
Trump got a $78k pension from the Screen Actors Guild in 2025 because he appeared in Home Alone 2 in 1992
By Sasha RogelbergJuly 1, 2026
2 hours ago
How foodservice giant Sodexo is embracing AI and robotics to reshape the kitchen
NewslettersCIO Intelligence
How foodservice giant Sodexo is embracing AI and robotics to reshape the kitchen
By John KellJuly 1, 2026
2 hours ago
Anthropic CEO Dario Amodei
AIAnthropic
Anthropic’s AI models are back online after a two-week government standoff—settling the company and administration into a fragile truce
By Tristan BoveJuly 1, 2026
2 hours ago
U.S. Polo Assn. CEO J. Michael Prince
SuccessThe Promotion Playbook
U.S. Polo Assn. CEO was told he wasn’t right for a promotion—so he ‘outworked’ anyone else who wanted the job for 6 months straight
By Orianna Rosa RoyleJuly 1, 2026
3 hours ago
Exclusive: A VC firm backed by Melinda French Gates just closed a $46 million fund to invest in caregiving
NewslettersMPW Daily
Exclusive: A VC firm backed by Melinda French Gates just closed a $46 million fund to invest in caregiving
By Emma HinchliffeJuly 1, 2026
4 hours ago
Nikesh Arora, chief executive officer at Palo Alto Networks
SuccessJobs
CEO of $248 billion cybersecurity company says workers are about to face a ‘Darwinian moment’ thanks to AI: Evolve or get cut
By Emma BurleighJuly 1, 2026
4 hours ago

Most Popular

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
6 days ago
As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
Big Tech
As Big Tech showers employees with perks to win the talent war, Nvidia built a nearly $5 trillion company by making people pay for their own lunch
By Marco Quiroz-GutierrezJuly 1, 2026
12 hours ago
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Success
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
By Preston ForeJune 27, 2026
4 days ago
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
Success
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
By Sydney LakeJune 29, 2026
2 days ago
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
Newsletters
The Supreme Court's birthright citizenship ruling hands the U.S. economy a $7.7 trillion win
By Diane BradyJuly 1, 2026
10 hours ago
The U.S. Army is opening military bases to private billions — here's why that changes everything for the next 250 years
Commentary
The U.S. Army is opening military bases to private billions — here's why that changes everything for the next 250 years
By Marc AndersenJune 30, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.