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Google Cloud

Here’s Why Snapchat, Spotify, Pokemon Go, and Discord Went Down

By
Lisa Marie Segarra
Lisa Marie Segarra
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By
Lisa Marie Segarra
Lisa Marie Segarra
Down Arrow Button Icon
July 17, 2018, 4:33 PM ET

Internet apps, games and services including Snapchat, Spotify, Pokemon Go, and Discord were not working Tuesday, as users received messages about servers being down.

A Google Cloud outage seemed to be to blame, with numerous sites and apps down Tuesday afternoon. There were multiple service disruptions reported on Google Cloud’s status dashboard, and the site said multiple services are reporting issues. Everything went back online shortly after 4 p.m., according to Google.

The issue started around 3:30 p.m. ET Thursday. By 3:53 p.m. Eastern Time, Google Cloud Platform said. “The issue with Google Cloud Load balancers returning 502s should be resolved for majority of users and we expect a full resolution in the near future. ”

However, many users were still noting issues with Snapchat, Spotify and others around 4 p.m. Google Cloud Platform said another update could be expected at 4:30 p.m.

In the meantime, many took to social media to voice their frustrations as some of the most widely used apps failed to work for upwards of an hour.

Many Snapchatters are having trouble using the app as well as our support site 😔 We're working with a partner on the fix! In the meantime, we recommend staying logged in 🔒

— Snapchat Support (@snapchatsupport) July 17, 2018

Something’s not quite right, and we’re looking into it. Thanks for your reports!

— Spotify Status (@SpotifyStatus) July 17, 2018

Trainers, we're aware of a technical issue causing an outage. Stay tuned for more information, and thanks for your patience as we investigate.

— Pokémon GO (@PokemonGoApp) July 17, 2018

About the Author
By Lisa Marie Segarra
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