• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Iran strikes 85 U.S. military sites in the Gulf, sparking a global selloff in stocks and a spike in the price of oil

2

Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it

3

Current price of oil as of July 8, 2026

1

Iran strikes 85 U.S. military sites in the Gulf, sparking a global selloff in stocks and a spike in the price of oil

2

Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it

3

Current price of oil as of July 8, 2026
RetailDepartment Stores

Nordstrom Thinks Half Its Business Could Be Online Within 5 Years

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
October 24, 2017, 6:04 PM ET
Nordstrom Opens New Store At Christiana Mall
Customers exit a Nordstrom Inc. department store and enter the Christiana Mall in Christiana, Delaware, U.S., on Friday, April 8, 2011. Seattle-based Nordstrom Inc., one of the nation's leading fashion specialty retailers, kicked off the opening of its new store at Christiana Mall in April with a sold-out evening gala that helped raise $123,000 for local charities. Photographer: William Thomas Cain/Bloomberg via Getty ImagesWilliam Thomas Cain/Bloomberg via Getty Images
Add Fortune on Google for similar content.

Nordstrom’s (JWN) big investments in e-commerce in the last two decades have paid off handsomely, making the upscale department store a leader in the digital realm among brick-and-mortar retailers.

The company was among the first, and most efficient, in blending stores and online sales for such things as using stores to help fill online orders to speed up delivery and developing a leading shopping app.

Nordstrom now garners 26% of company sales online, strong enough to buoy the overall company to growth: same-store sales at its physical department stores fell 4.4% last quarter, while rising nearly 20% and its discount Rack chain showing a similar contrast between stores and e-commerce.

That clip led Peter Nordstrom, a member of the retailer’s founding family and one of three co-presidents (Nordstrom does not have a CEO), to say digital sales could very well represent 50% of more of company sales in short order.

“It’s reasonable to assume that we could probably be doing half of our business online in the next five years or so,” Nordstrom said at WWD’s Apparel and Retail CEO Summit in New York.

Only Neiman Marcus, which operated a catalog business for years giving it an e-commerce head start, gets a bigger proportion of sales online among department stores, garnering 31% of sales there, according to eMarketer. Macy’s (M) gets about 18%.

Of course, e-commerce and stores now need to feed business to each other, rather than compete. For instance, by processing online returns in stores, such chains drum up more traffic, as they do by offering in-store pick up for online orders. Such visits can add 25% to a sales transaction. And physical stores also raise a brand’s visibility: Nordstrom said at the WWD conference that when the chain opens a new store in a market, online sales there get a 20% lift.

That is part of thinking behind the upcoming full service Nordstrom store coming to Manhattan, their first such location in New York City. (There is already a Nordstrom Rack in Manhattan.) Nordstrom said 10% of the chain’s online sales already come from the metro New York area without the benefit of a department store.

At the same time, physical stores have to be more interesting places than ever. (Nordstrom joked about how long it took the company to figure out people like drinking before adding bars at some stores.) And the Manhattan store will be Nordstrom’s flagship, not merely a store in a major market. “You can’t just be the best on the block, you’ve got to be the best in the world,” he said.

Nordstrom recently opened a relocated store at the Century City in Los Angeles. But beyond that, don’t expect many more U.S. Nordstrom department stores. “We’re pretty much everywhere we want to be,” Nordstrom said.

More broadly, Nordstrom said, retailers have to avoid trying to force shoppers’ habits and instead adapt to them. So called “channel coercion,” or trying to steer shoppers to one avenue for shopping or other, “doesn’t work.”

Meanwhile, Nordstrom continues to grapple with an industry in major turmoil and transformation, change it saw coming before many rivals.

“We knew it going to happen, it’s just happened faster than we thought,” Nordstrom said.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

Starbucks taps AI to cut reliance on Microsoft, IBM software
AIStarbucks
Starbucks taps AI to cut reliance on Microsoft, IBM software
By Daniela Sirtori, Brody Ford and BloombergJuly 9, 2026
2 hours ago
PepsiCo cut chip prices to win back frustrated shoppers. The Iran war got in the way
RetailPepsiCo
PepsiCo cut chip prices to win back frustrated shoppers. The Iran war got in the way
By Dee-Ann Durbin and The Associated PressJuly 9, 2026
2 hours ago
A woman, standing in a grocery store, looks at a bag of apples.
EconomyTariffs
Trump has created a ‘trickle up’ tariff economy that means U.S. companies aren’t done hiking consumer prices over import taxes
By Sasha RogelbergJuly 9, 2026
8 hours ago
The Best Rowing Machines (2026): Trainer Tested and Approved
HealthDietary Supplements
The Best Rowing Machines (2026): Trainer Tested and Approved
By Christina SnyderJuly 8, 2026
20 hours ago
‘Even shaving one minute off an EMT trip for severe cases can generate huge economic benefits.’ Well, New York’s congestion pricing did just that
North AmericaNew York City
‘Even shaving one minute off an EMT trip for severe cases can generate huge economic benefits.’ Well, New York’s congestion pricing did just that
By Catherina GioinoJuly 8, 2026
21 hours ago
Jonathan Bensamoun (right) sits on a stool next to his German Shepherd
InnovationPet Tech
Exclusive: Fi is bringing Starlink satellite technology to dog collars
By Lily Mae LazarusJuly 8, 2026
22 hours ago

Most Popular

Iran strikes 85 U.S. military sites in the Gulf, sparking a global selloff in stocks and a spike in the price of oil
Newsletters
Iran strikes 85 U.S. military sites in the Gulf, sparking a global selloff in stocks and a spike in the price of oil
By Jim EdwardsJuly 8, 2026
1 day ago
Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it
Success
Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it
By Preston ForeJuly 6, 2026
3 days ago
Current price of oil as of July 8, 2026
Personal Finance
Current price of oil as of July 8, 2026
By Joseph HostetlerJuly 8, 2026
1 day ago
Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI
AI
Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI
By Marco Quiroz-GutierrezJuly 5, 2026
4 days ago
Current price of gold as of July 8, 2026
Personal Finance
Current price of gold as of July 8, 2026
By Danny BakstJuly 8, 2026
1 day ago
Mining CEO worth $24 billion nearly drowned and had to break his own leg in a freak hiking accident—he used the recovery time to go back to school
C-Suite
Mining CEO worth $24 billion nearly drowned and had to break his own leg in a freak hiking accident—he used the recovery time to go back to school
By Eleanor PringleJuly 8, 2026
23 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.