• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026
TechFortune Global Forum

Lawmakers Want Trump to Fight Call Center Jobs From Going Offshore

By
Aaron Pressman
Aaron Pressman
Down Arrow Button Icon
By
Aaron Pressman
Aaron Pressman
Down Arrow Button Icon
January 25, 2017, 3:57 PM ET
Citi Data Processing Center in Guangzhou
GUANGZHOU, CHINA - May 26: Citigroup Data Processing Center on May 26, 2010 in Guangzhou, Guangdong province, China. (Photo by Lucas Schifres/Getty Images) Photo credit: Lucas Schifres Getty Images
Add Fortune on Google for similar content.

With the new president dedicated to keeping jobs in the United States, several senators are asking for a special focus on call center workers.

Four Democratic senators led by Bob Casey of Pennsylvania plan to send a letter to President Trump on Wednesday seeking an executive order to help preserve call center jobs by banning federal contractors from offshoring such posts. The senators said they also plan to push for legislation requiring that companies notify customers when a call is handled overseas and offer an option to transfer the call to a domestic call center.

“We are writing today to strongly encourage you to not only focus on bringing back manufacturing jobs, but service sector jobs as well; in particular customer service and call center jobs,” the senators wrote in the letter, a copy of which was provided to Fortune. “We urge you to take executive action and to support legislation to help protect and bring call center jobs back to the United States.”

Get Data Sheet, Fortune’s technology newsletter.

Three more Democratic senators agreed to sign the letter, making a total of seven, by the time it was sent to the president on Thursday. 

Preserving call center jobs has been an increasing focus of labor union activity. The issue was one of the core disputes in the bitter, seven-week strike by Verizon (VZ) workers last year that was settled only after the telecom giant promised to stop outsourcing unionized call center jobs. The issue was also raised this week by AT&T (T) workers negotiating a new contract.

Trump’s focus so far has largely been on manufacturing jobs, as he criticized moves such as Ford’s (F) plans to build a new plant in Mexico and Carrier’s plan to move some jobs to Mexico. But service sector jobs have also been leaving the country, the senators noted.

The senators’ letter also alleged a security risk from overseas call centers, which they said had inadequate security measures to protect customer data and could be a training ground for criminals who go on to crate scam call center operations.

The legislative proposal would be similar to a bill Casey introduced in 2013 that would have required disclosure of a call center location to consumers along with the option to transfer to a domestic call center. The prior bill also required the Department of Labor publicly to report companies that relocated call center operations overseas.

In addition to Casey, the letter was initially also signed by Senators Sherrod Brown (D-Ohio), Joe Manchin (D-West Va.), and Tammy Baldwin (D-Wisc.). Later signers were Senators Claire McCaskill (D-Missouri), Joe Donnelly (D-Ind.), and Heidi Heitkamp (D-N.D.). 

(This story was updated on January 27 to add three more senators who signed the letter.)

About the Author
By Aaron Pressman
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

musk
North AmericaTesla
A Tesla on autopilot just killed a woman who was standing in her own living room
By Bernard Condon and The Associated PressJune 23, 2026
19 minutes ago
Aidan Gomez with a blue background.
AIdata sovereignty
Renting AI from foreign providers is a national security risk, warns Cohere CEO
By Beatrice NolanJune 23, 2026
32 minutes ago
SK hynix briefly tops Samsung as Korea’s most valuable company—and it’s reportedly eyeing a U.S. listing as soon as August
AsiaSouth Korea
SK hynix briefly tops Samsung as Korea’s most valuable company—and it’s reportedly eyeing a U.S. listing as soon as August
By Nicholas GordonJune 23, 2026
1 hour ago
brett
CommentaryManagement
Middle managers aren’t going extinct—they’re evolving into something more powerful
By Brett HurtJune 23, 2026
2 hours ago
vimal
Energyenergy prices
Honeywell CEO: America can lead the energy era defined by AI and hyper-demand — if policy moves fast enough
By Vimal KapurJune 23, 2026
2 hours ago
Exclusive: Crypto analytics startup Allium raises $40 million to tame blockchain data for Wall Street
CryptoCryptocurrency
Exclusive: Crypto analytics startup Allium raises $40 million to tame blockchain data for Wall Street
By Ben WeissJune 23, 2026
2 hours ago

Most Popular

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
Success
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
By Sydney LakeJune 21, 2026
2 days ago
Current price of oil as of June 22, 2026
Personal Finance
Current price of oil as of June 22, 2026
By Joseph HostetlerJune 22, 2026
1 day ago
Current price of silver as of Monday, June 22, 2026
Personal Finance
Current price of silver as of Monday, June 22, 2026
By Joseph HostetlerJune 22, 2026
1 day ago
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
Economy
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
By Jason MaJune 22, 2026
22 hours ago
By 7 a.m., Bank of America’s CEO has already read 5 newspapers, his email inbox, and hit the gym—he says if you’re late to meetings, you’re ‘selfish’
Success
By 7 a.m., Bank of America’s CEO has already read 5 newspapers, his email inbox, and hit the gym—he says if you’re late to meetings, you’re ‘selfish’
By Preston ForeJune 22, 2026
23 hours ago
NBC’s Tom Llamas climbed from 15-year-old intern to the top anchor chair—and still isn’t satisfied: ‘If you're not growing, you're dying'
Success
NBC’s Tom Llamas climbed from 15-year-old intern to the top anchor chair—and still isn’t satisfied: ‘If you're not growing, you're dying'
By Preston ForeJune 21, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.