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Apple’s App Store Was Down All Morning

Lucinda Shen
By
Lucinda Shen
Lucinda Shen
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Lucinda Shen
By
Lucinda Shen
Lucinda Shen
Down Arrow Button Icon
May 5, 2016, 12:14 PM ET
Apple Launch Their New Online Mac App Store In The UK
Photograph by Dan Kitwood — Getty Images
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Apple’s (AAPL) App Store hit a major glitch Thursday morning that lasted for about six hours.

When users tried to search for apps, Apple returned with odd, unrelated, or simply incorrect results. The problem reportedly affected all users, and made it difficult to find even well-known apps such as YouTube, Google, and Vine.

It was a significant problem since nearly half of all iPhone users find or buy apps via the App Stores search function, according to 2014 data from analytics company TUNE.

“All users were affected,” Apple’s status update read. The problem seemed to begin around 5 a.m. ET and was later resolved around 11 a.m.

If a user tried to search for Spotify, the app store would pull up results related to music streaming—but not Spotify. Similarly, if a user attempted to search for Instagram, the engine brought back results in the “photography” category—but likewise, no Instagram.

Users on Twitter took notice:

The App Store is failing in several countries. Search functionality gone down the tubes in UK. C'mon @AppStore get it fixed.

— Gareth Morgan (@Gareth_D_Morgan) May 5, 2016

Looks like the @AppStore is having issues with search results – can't find major apps like @ClashofClans or @instagram via search

— Sensor Tower (@SensorTower) May 5, 2016

https://twitter.com/tomwarren/status/728228194244005888

fortune-brightcove videoid=4349700054001]

In some cases, even links to external links to apps failed to work:

@travisxuryan As in https://t.co/NwwKnAaZ1v does not resolve

— Craig Grannell (@CraigGrannell) May 5, 2016

It’s still unclear what caused the glitch. Fortune has contacted Apple and will update this story if the company responds.

About the Author
Lucinda Shen
By Lucinda Shen
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