• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster

1

Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Leadership

5 Reasons Why Managers Need to Think Hard About the Skills Gap

Andrew Nusca
By
Andrew Nusca
Andrew Nusca
Editorial Director, Brainstorm; author, Fortune Tech
Down Arrow Button Icon
Andrew Nusca
By
Andrew Nusca
Andrew Nusca
Editorial Director, Brainstorm; author, Fortune Tech
Down Arrow Button Icon
July 24, 2017, 7:39 PM ET
Add Fortune on Google for similar content.

Technology is changing everything faster than any of us could have imagined. Our jobs are just the tip of the iceberg.

How are we, the workers, supposed to stay on top of things?

How should managers think about keeping their employees skilled at what matters when “what matters” is constantly changing?

At Fortune’s Brainstorm Tech conference in Aspen, technology industry executives—Koru CEO Kristen Hamilton, MediaLink CEO Michael Kassan, General Assembly CEO Jake Schwartz, JetBlue Technology Ventures president Bonny Simi, and former Yahoo CEO Marissa Mayer—gathered to discuss just that. Here’s what they said.

1. Because College Isn’t For Everyone, but Learning Is

There are 20,000 employees at JetBlue, Sims said, and 18,000 of them are hourly workers, from flight attendants to gate agents. Many of them have only a high school degree. They don’t want (or need) to go to college. Still, they want a career trajectory. “How do you keep them engaged over the course of a career when they’re making $20 an hour?” Sims asked.

If you’re JetBlue, you partner to offer college courses through the company. The airline has 750 students in that program. “We went from a turnover in the call center to 50% for this cohort down to almost nothing,” Sims said. “The engagement has gone through the roof.” No degree program necessary.

2. Because Skills Are Really a Talent Acquisition Issue

“A lot of our work has been with really large companies who frankly struggle with talent acquisition,” said General Assembly’s Schwartz. His company works to build internal academies for other companies and reskill their workers. Part of the challenge is the framing of the issue, he said. “This is a shift from learning being an L&D thing,” Schwartz said, using the acronym for learning and development, “which has tragically become sort of a procurement center with limited resources, to a talent acquisition problem.”

The problem? L&D efforts don’t get the kind of resources that talent efforts do, he said, which means skills retraining is at risk of underinvestment.

3. Because Companies Have the Technology to Measure It

“Corporations spend more on human capital than any other expense item,” Hamilton said. So why aren’t they as careful and quantitative—read: data analytics—with it as they are with everything else in the company? “If you bring in the right talent that’s the right performance fit, that’s a good start.”

(A fellow in the room concurred: “We have so much data on our employees. So much opportunity. Why go externally for talent when we have the same talent internally, if not better?”)

But you need to measure more than cognitive ability, Hamilton said. Things like soft skills. “You can hire a great engineer to write code,” Hamilton said, “but if they don’t have good judgment or are a good culture fit, that’s a problem.” The silver lining? Some soft skills can be learned.

Besides, “it’s about contextual learning,” she said. People learn when they have a problem to solve. So create a lifelong learning organization. “I think that’s where we do need to get,” Hamilton said. “It needs to not be a sideline, separate event.”

Mayer concurred. When she was making change at Yahoo, training on the job was key, she said. “We needed everyone on the team to really understand mobile,” she said. When she was at Google, the company would often hire Stanford University professors straight out of academia. “You go from full-time student to nothing,” Mayer said. “That’s something a lot of people don’t want. They want to continue learning.”

4. Because It’s Good for Business

“You get what you pay for,” Schwartz said. You can’t fit staff education into a tiny budget. “I see as part of my role helping HR reframe their jobs”—and in doing so, reframe their mind around the notion that spending $30,000 to $50,000 per person for education is actually cheap in the long run. The catch? You need learning engagement, and that requires the involvement of senior leadership and meaningful personal engagement. The result, Schwartz said, “gives you, frankly, a competitive advantage.”

Kassan agreed. “We’ve tried to take it into the boardroom,” he said. “When you look at the board makeup, the percentage of people with markedly different, transformational thinking is very small.” So if you’re facing digital transformation and skills retraining, consider making unusual additions to your board, such as a CMO, he said. Only then will you approach what former Microsoft COO Michael Turner calls “performing while transforming,” Kassan said.

5. Because It’s Good for America

Look at skills training as a matter of turnover and engagement, Sims said. There are societal implications to simply laying people off; it’s destabilizing.

“We need to become good corporate citizens,” Sims said, “and help transform America.”

About the Author
Andrew Nusca
By Andrew NuscaEditorial Director, Brainstorm; author, Fortune Tech
Instagram iconLinkedIn iconTwitter icon

Andrew Nusca is the editorial director of Brainstorm, Fortune's innovation-obsessed community and event series. He also authors Fortune Tech, Fortune’s flagship tech newsletter.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Leadership

Brown University Professor Roberto Serrano, a man in a suit holding onto a gold trophy--the King Of Spain Economy Award"-- before Spain's King Felipe and a painted wall.
AIEducation
‘Humanity has chosen to become idiots’: This Brown professor switched to take-home exams after a mass shooting and discovered mass cheating
By Catherina GioinoJune 29, 2026
5 hours ago
paralegal
AIdisruption
The most reassuring argument about AI and jobs quietly explains why Gen Z can’t get one
By Nick LichtenbergJune 29, 2026
9 hours ago
Photo of Jim Farley
AIAutos
Ford on why it hired 350 ‘gray beard’ engineers: you need their mentorship for younger workers — and to drive huge AI productivity gains
By Sasha RogelbergJune 29, 2026
10 hours ago
‘Cop on your wrist’: Wearables offer tons of data, but people are still going to sleep to Netflix and TikTok
HealthBrainstorm Tech
‘Cop on your wrist’: Wearables offer tons of data, but people are still going to sleep to Netflix and TikTok
By Amanda GerutJune 29, 2026
10 hours ago
Target worker stocks shelves
SuccessJobs
Target is starting to track employees’ unexcused lateness and absences with a points system—and if they rack up 12, they’re fired
By Emma BurleighJune 29, 2026
12 hours ago
MacKenzie Scott (left); Elon Musk (right)
SuccessMacKenzie Scott
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: ‘Sadly,’ it makes the world a worse place
By Sydney LakeJune 29, 2026
12 hours ago

Most Popular

Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
Success
Elon Musk on MacKenzie Scott giving away $26 billion of her fortune: 'Sadly,' it makes the world a worse place
By Sydney LakeJune 29, 2026
12 hours ago
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
5 days ago
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Success
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
By Preston ForeJune 27, 2026
3 days ago
The retired college professor fighting a $313 trespassing ticket in Wisconsin thinks he's part of a national struggle
Environment
The retired college professor fighting a $313 trespassing ticket in Wisconsin thinks he's part of a national struggle
By Catherina GioinoJune 28, 2026
2 days ago
Ex-Google engineer says Larry Page, Sergey Brin and Sundar Pichai share the same trait—it's the lesson he swears by as a $7.2 billion AI CEO
Success
Ex-Google engineer says Larry Page, Sergey Brin and Sundar Pichai share the same trait—it's the lesson he swears by as a $7.2 billion AI CEO
By Orianna Rosa RoyleJune 28, 2026
2 days ago
Cristiano Ronaldo is soccer's first-ever billionaire: He went from begging for burgers outside McDonald's to landing a $400 million contract
Success
Cristiano Ronaldo is soccer's first-ever billionaire: He went from begging for burgers outside McDonald's to landing a $400 million contract
By Preston ForeJune 28, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.