United CEO Oscar Munoz’s bonus might be a little light this year thanks to the airline’s most recent controversy.
About $500,000 of Munoz’s bonus is tied to customer satisfaction surveys, Bloomberg reports. United collects approximately 8,000 surveys from customers about the carrier’s service each day. Given the outrage surrounding Munoz’s response to a recent video that shows passenger Dr. David Dao being dragged off a plane — some customers were literally cutting up their loyalty cards — these surveys going forward don’t look promising.
Munoz has a 2016 target compensation of over $14 million even without the $500,000 bonus, Bloomberg reported. The actual amount will be released later this month.