New Relic Infrastructure, pictured here, makes it simpler to correlate problems with software applications with specific data center servers or cloud services.
Courtesy of New Relic
By Heather Clancy
August 24, 2016

Companies are always fighting to prevent technical glitches like sloppy coding and data center snafus from taking their critical software and web sites offline.

Keeping tabs on all these potentially costly behind-the-scenes interruptions usually requires paying for multiple monitoring services that provide various dashboards to track the problems.

Software company New Relic (newr) is trying to simplify the process by making it possible to monitor corporate technology infrastructure problems in one place and make it easier for managers to identify the source. A test version of the product, called New Relic Infrastructure, debuted with some of the company’s 14,000 customers in mid-August and should be more widely available by the end of the year, according to New Relic CEO Lew Cirne.

The new service was developed to reflect the increasingly complex nature of corporate data centers that involves companies using a mix of servers and databases operating in-house and with public cloud service providers such as Amazon Web Services, Microsoft, and Google, Cirne said. The new service builds on technology acquired through New Relic’s acquisition in November of Opsmatic, an early-stage startup focused on monitoring cloud servers.

“By far, the most common cause of an outage is a configuration change. There was good intent, but the change had a negative impact,” Cirne told Fortune. “But often, this is an invisible event.”

New Relic, which first gained traction in the field of “application performance monitoring,” held a successful initial public offering in 2014. Some of its high-profile accounts include Major League Baseball and Airbnb. (Fortune‘s parent company Time also uses New Relic’s software.)

Since that time, the number of software startups that sell systems for helping businesses monitor mission-critical applications and computing infrastructure has multiplied. One of New Relic’s more vocal rivals include AppDynamics, which hired a new CEO last year in preparation for its own IPO. The list also includes Datadog, which added $94.5 million in funding early this year.

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New Relic had $58.6 million in sales for its quarter ending June 30, a 58% increase over the year-earlier period, and a 36 cents per share loss. The company closed its first “seven-figure” deal during that quarter with a global retailer that it declined to disclose.

For its current quarter, New Relic anticipates revenue of $61 to $62 million. Its longer-term outlook (as of its last financial report on Aug. 2) calls for full-year revenue of $251 to $255 million.

In mid-day trading Wednesday, New Relic’s shares were at $36.27. That’s above its IPO price of $23 per share, but below the one-year high of almost $40 that it reached last November.


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