• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Leadership

What United-Continental Leadership Fiasco Teaches Us

Geoff Colvin
By
Geoff Colvin
Geoff Colvin
Senior Editor-at-Large
Down Arrow Button Icon
Geoff Colvin
By
Geoff Colvin
Geoff Colvin
Senior Editor-at-Large
Down Arrow Button Icon
March 10, 2016, 11:12 AM ET
A United Airlines worker checks computers in their counters at the Newark Liberty International Airport in New Jersey
A United Airlines worker checks computers in their counters at the Newark Liberty International Airport in New Jersey, July 8, 2015. United Airlines resumed flights at all U.S. airports on Wednesday after they were grounded due to computer issues, according to the Federal Aviation Administration. The FAA issued the order to prevent all United Airlines flights from taking off following a systemwide computer glitch, which was resolved, the agency said. REUTERS/Eduardo Munoz - RTX1JLJEPhotograph by Eduardo Munoz — Reuters

If you want a serene, uneventful life, don’t become a leader. Consider three vignettes in Thursday’s news:

-Oscar Munoz built a picture-perfect career. The first member of his family to graduate from college, he got an MBA from Pepperdine University and began a series of increasingly important jobs at great, brand-name companies: PepsiCo, Coca-Cola, AT&T, and CSX, the giant railroad. He became CSX’s CFO and then its president and COO. Along the way he joined the board of Continental Airlines and, when it merged with United, the board of the combined firm.

Then, last September, it was revealed that United Continental (UAL) CEO Jeff Smisek was being investigated by prosecutors as part of a corruption probe. He resigned abruptly, and the company needed a new CEO fast. Suddenly Munoz was the chief of an airline. Then, a month later, he had a heart attack. Then, less than three months later, he had a heart transplant. He returned to work on Monday. The next day, two hedge funds launched a proxy fight to take over the company’s board and replace its chairman with Gordon Bethune, the former Continental CEO who recruited Munoz to that company’s board 22 years ago. Just last August, who could have imagined it all?

Sign up for Power Sheet, Fortune’s daily morning newsletter on leaders and leadership.

-Michael Horn was overseeing Volkswagen’s impressive success in the U.S. as chief of its American unit when the emissions cheating scandal broke last September. His ultimate boss, Martin Winterkorn, resigned within days, and many wondered if Horn would too. But the dealers loved him, and who knows what kind of internal calculus was going on. He stayed. He testified before a Congressional committee. He claimed he knew nothing about the scandal until a few days before it became public. And then, on Wednesday, he resigned and left the building. The dealers still love him. A group of them issued a statement saying, “This change in management can only serve to put the company more at risk, not less.” And maybe he knew nothing about the cheating; none of the affected vehicles were made in the U.S. Still, suddenly, he’s gone.

-Former Salomon Brothers chief John Gutfreund, who died on Wednesday, rode the waves of top leadership through extraordinary highs and lows. Proclaimed “The King of Wall Street” on a Business Week cover in 1986, he had to resign in 1991 over the firm’s violation of U.S. Treasury auction rules. In between, he became famous to the general public, not in a good way, as a leading character in Michael Lewis’s highly successful first book, Liar’s Poker. Lewis later reported that he and Gutfreund had lunch years later, when Gutfreund told him the book “destroyed my career and made yours,” a fairly accurate assessment.

That’s what leaders’ lives are like. For them more than for most, it’s wise to remember an old aphorism: Enjoy the journey for itself because you never know where it’s taking you.

About the Author
Geoff Colvin
By Geoff ColvinSenior Editor-at-Large
LinkedIn iconTwitter icon

Geoff Colvin is a senior editor-at-large at Fortune, covering leadership, globalization, wealth creation, the infotech revolution, and related issues.

See full bioRight Arrow Button Icon

Latest in Leadership

HealthCommentary
Nicotine pouches offer huge promise—so long as the U.S. doesn’t repeat its mistake with vaping
By Max CunninghamDecember 14, 2025
15 hours ago
Thompson
C-SuiteMedia
Atlantic CEO Nick Thompson on how he learned to ‘just keep moving forward’ after his famous firing at 22
By Nick LichtenbergDecember 14, 2025
16 hours ago
Chess master and co-founder of Chess.com, Danny Rensch
SuccessEntrepreneurs
Chess.com cofounder says it took a pinch of delusion to bring the traditional game online—and it’s a ‘requirement for every successful entrepreneur’
By Emma BurleighDecember 14, 2025
18 hours ago
JPMorganChase CEO Jamie Dimon says AI will eliminate jobs—and that soft skills will be more important than ever.
Future of WorkTech
Jamie Dimon says soft skills like emotional intelligence and communication are vital as AI eliminates roles
By Nino PaoliDecember 14, 2025
20 hours ago
Nicholas Thompson
C-SuiteBook Excerpt
I took over one of the most prestigious media firms while training for an ultramarathon. Here’s what I learned becoming CEO of The Atlantic
By Nicholas ThompsonDecember 13, 2025
2 days ago
Lauren Antonoff
SuccessCareers
Once a college dropout, this CEO went back to school at 52—but she still says the Gen Zers who will succeed are those who ‘forge their own path’
By Preston ForeDecember 13, 2025
2 days ago

Most Popular

placeholder alt text
Success
40% of Stanford undergrads receive disability accommodations—but it’s become a college-wide phenomenon as Gen Z try to succeed in the current climate
By Preston ForeDecember 12, 2025
3 days ago
placeholder alt text
Success
Apple cofounder Ronald Wayne sold his 10% stake for $800 in 1976—today it’d be worth up to $400 billion
By Preston ForeDecember 12, 2025
3 days ago
placeholder alt text
Uncategorized
Transforming customer support through intelligent AI operations
By Lauren ChomiukNovember 26, 2025
18 days ago
placeholder alt text
Economy
Tariffs are taxes and they were used to finance the federal government until the 1913 income tax. A top economist breaks it down
By Kent JonesDecember 12, 2025
3 days ago
placeholder alt text
Economy
More financially distressed farmers are expected to lose their property soon as loan repayments and incomes continue to falter
By Jason MaDecember 13, 2025
1 day ago
placeholder alt text
Energy
Everything the Trump administration is doing in Venezuela involves oil and regime change—even if the White House won’t admit it
By Jordan BlumDecember 14, 2025
17 hours ago
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.