• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it

1

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it
RetailE-commerce

Barnes & Noble’s Stores Provide Relief as Online Sales Plunge

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Down Arrow Button Icon
March 3, 2016, 3:53 PM ET
A Barnes & Noble Inc. Store Ahead of Earnings Figures
Photograph by Bloomberg via Getty Images

As counterintuitive as it might sound in the era of e-commerce, Barnes & Noble’s (BKS) bookstores saved the day in the bookseller’s most recent quarter.

Comparable sales in Barnes & Noble’s retail business, which exclude its struggling Nook digital business, rose 1.3% in its third fiscal quarter, the company reported on Thursday, as physical books continued to hold their own against e-books at the company and industrywide.

In contrast, the retailer’s online sales plunged 12.5% because of a botched site relaunch, making it one of the rare chains to see its digital business shrivel in this day and age. Total sales fell 1.8% to $1.4 billion.

Because business at its physical locations is on the upswing again, albeit modestly, Barnes & Noble plans to close only eight stores this fiscal year, the smallest number of closings since 2000. (In June, the company had said it would close 13 locations.)

Hit by Amazon’s explosive growth a decade ago, as well as the rise of e-books (which now seem to have peaked at around 20% of total book sales), Barnes & Noble closed stores year-in, year-out, benefiting from a savvy move in the 1990s that saw it opt for short leases. Its store fleet has shrunk from 798 bookstores in 2008 to 640 now.

“First and foremost, the physical book business as an industry and within Barnes & Noble has stabilized,” B&N CEO Ron Boire told Fortune in an interview. Boire, who took the reins last summer, added that the retailer has benefitted from efforts to diversify its offerings and ramp up its educational toys and gift businesses, sales of which grew 12.5% and 13.8% respectively in the quarter ended Jan. 30.

And B&N has emerged as a major seller of vinyl records. Sales in that category nearly tripled last quarter compared to a year earlier, though the company declined to give specific results. The bookseller holds tens of thousands of events nationwide at its stores to give people a reason to come to stores, rather than shop online from a competitor.

Yet however much B&N’s results are encouraging for fans of the bookstore, the company has been missing out on e-commerce. Last summer, it re-launched bn.com after much delay, but the site was beset with problems like poor search capability, making it hard to find books and certainly not equipping Barnes & Noble with a tool with which to fight Amazon.

Online sales, already anemic because of a web site in which B&N had underinvested over the years as it pursued its Nook digital reader efforts, plunged immediately. They fell 28% in the quarter of the launch, and then 22% in the second quarter before moderating during the holiday quarter. In the third quarter, they came to about $110 million.

Last summer, B&N hired a chief digital officer who has been busy fixing the site, making 1,000 changes in all (many of them tweaks, some of them major like fixing its search engine) as past of a complete site redesign, and executives expressed confidence they could rebuild B&N’s digital business. The retailer is also working to improve its mobile shopping app.

The company is looking to pare its losses from its Nook business, a line of devices launched in 2009 to go toe-to-toe with Amazon’s Kindle. The devices, which at first gave Barnes & Noble a horse in the e-book race, have turned out to be an albatross for the company, with losses of almost $70 million in the first nine months of the fiscal year, on sales of only $211 million.

Boire dismissed the idea that B&N could just walk away from the Nook business altogether, saying customers had digital expectations.

“We are the full-service book provider in America, and part of that service has got to be an e-book component,” he said.

In the meantime, B&N is hoping to build in its recovering retail business with the launch of a new store prototype next summer at four locations.

And the company has to be hoping that gussied up format will help it fight against Amazon, which is rumored to be about to launch a chain of physical bookstores of its own.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Fortune primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
MagazineSam's Club
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
By Emma HinchliffeMay 27, 2026
35 minutes ago
gg
North Americaconsumer sentiment
Gas is up 51% since February. Americans just started buying less of everything else
By Christopher Rugaber and The Associated PressMay 26, 2026
19 hours ago
t
RetailEconomics
The market keeps winning. Most Americans are losing faith
By Stan Choe and The Associated PressMay 23, 2026
4 days ago
James Daunt sits in a booksop, gesturing with both hands and smiling.
AIbooks
Barnes & Noble CEO clarifies the bookseller’s stance on AI-written books after refusing to ban them: ‘This is a straightforward rejection of AI books’
By Sasha RogelbergMay 22, 2026
5 days ago
Walmart shoppers are filling their gas tanks with less than 10 gallons for the first time since 2022, and its CFO calls it ‘an indication of stress’
EconomyRetail
Walmart shoppers are filling their gas tanks with less than 10 gallons for the first time since 2022, and its CFO calls it ‘an indication of stress’
By Marco Quiroz-GutierrezMay 22, 2026
5 days ago
trump
EnvironmentWhite House
Trump reverses grocery, air conditioning pollution regulations because they’re too woke
By Matthew Daly and The Associated PressMay 21, 2026
6 days ago

Most Popular

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure
Travel & Leisure
The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure
By Catherina GioinoMay 25, 2026
2 days ago
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
6 days ago
The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it
Commentary
The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it
By Jeffrey Sonnenfeld and Steven TianMay 26, 2026
23 hours ago
The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire
Economy
The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire
By Nick LichtenbergMay 25, 2026
2 days ago
Nvidia CEO Jensen Huang admits he criticizes everything his 42,000-plus employees show him: ‘You can’t go a day without some criticism’
Success
Nvidia CEO Jensen Huang admits he criticizes everything his 42,000-plus employees show him: ‘You can’t go a day without some criticism’
By Preston ForeMay 26, 2026
19 hours ago
Current price of silver as of Tuesday, May 26, 2026
Personal Finance
Current price of silver as of Tuesday, May 26, 2026
By Joseph HostetlerMay 26, 2026
20 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.