Courtesy of Peninsula
By Fortune Editors and Travel + Leisure
September 10, 2015

For the second year, Fortune partnered with Travel + Leisure to survey readers on their tastes and habits while traveling for work. They were asked to rate their favorite hotel brands on customer service, room design and amenities, business and meeting facilities, value, and loyalty programs.

This year, readers named The Peninsula Hotels as No. 1.

This small luxury chain—with properties in just 10 cities—sets the standard for amenities tailor-made for road warriors: gyms and business centers are available 24/7 upon request, jet-lagged execs can indulge in a rejuvenating “sleep ceremony” at the spa, and some locations have no set check-in time. There’s also an obsessive focus on technology. In the Hong Kong, Tokyo, and Paris hotels, for example, guests control the TV, lighting, and thermostat, order room service, and send concierge requests by touching a bedside panel. (The Chicago and Beverly Hills locations are currently adding these capabilities.) And high-speed wi-fi is free—even in the Rolls-Royce Phantoms used for airport transfers in Hong Kong.

See below for the rankings of business hotel brands by survey category.

Top 10 Best Hotels for Business Travel — Overall

The view from the pool at the Peninsula Hong Kong
Courtesy of The Peninsula

1. Peninsula
2. Shangri-La
3. Mandarin Oriental
4. Four Seasons
5. Park Hyatt
6. Conrad Hotels and Resorts
7. The Luxury Collection
8. Ritz-Carlton
9. St. Regis
10. Leading Hotels of the World

Best Customer Service

Staff greet guests at the Shangri-La Bosphorus in Istanbul.
Courtesy of Shangri-La

1. Shangri-La
2. Mandarin Oriental
3. Peninsula
4. Ritz-Carlton
5. Four Seasons
6. Regis
7. Small Luxury Hotels of the World
8. Park Hyatt
9. Leading Hotels of the World
10. Fairmont

Best Room Design & Amenities

The Presidential Suite at the Mandarin Oriental Macau
Courtesy of Mandarin Oriental

1. Peninsula
2. Mandarin Oriental
3. Shangri-La
4. Four Seasons
5. Park Hyatt
6. St. Regis
7. Leading Hotels of the World
8. The Luxury Collection
9. Small Luxury Hotels of the World
10. Ritz-Carlton

Best Business & Meeting Facilities

A business meeting room overlooks the water at the Four Seasons Bahrain Bay.
Courtesy of The Four Seasons

1. Four Seasons
2. Ritz-Carleton
3. Gaylord
4. Fairmont
5. Loews
6. JW Marriott
7. Hyatt Regency
8. Leading Hotels of the World
9. Waldorf Astoria Collection
10. Grand Hyatt

Best Value

A guest room at the Park Hyatt Chicago
Courtesy of Park Hyatt

1. Park Hyatt
2. Hyatt Place
3. Leading Hotels of the World
4. Shangri-La
5. Homewood Suites by Hilton
6. Aloft
7. Choice Hotels (Comfort Inn, Clarion, etc.)
8. The Luxury Collection
9. Residence Inn by Marriott
10. Conrad Hotels and Resorts

Best Loyalty Programs

The Tonga Room at the Fairmont San Francisco
Courtesy of Fairmont

1. Fairmont President’s Club
2. Starwood Preferred Guest (SPG)
3. Leading Hotels of the World
4. Marriot Rewards
5. Omni
6. Kimpton Karma Rewards
7. Hilton Honors
8. Shangri-La
9. Hyatt Gold Passport
10. Intercontinental Hotels Group (IHG) Priority Rewards


For more on the Best in Business Travel 2015, visit To see the survey methodology, go here


Read: The Best U.S. Airlines for Business Travel 2015

Read: The Best International Airlines for Business Travel 2015


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