Pam Wickham, vice president of corporate affairs and communications at Raytheon
WEBB CHAPPELL 2010
By Pam Wickham
August 22, 2015

MPW Insider is an online community where the biggest names in business and beyond answer timely career and leadership questions. Today’s answer for: How do you build a strong team? is written by Pam Wickham, vice president of corporate affairs and communications at Raytheon.

A strong team is the product of smart hiring, strategic training, simple respect and a ton of trust. Building a strong team is hard work, but the payoff is immeasurable. Here are a few techniques I’ve picked up in my efforts:

Hire as a team
A strong team requires the right people — not just good people, and not just qualified people — but the right people. I’m talking team players. When interviewing candidates, put them face-to-face with members of your staff — men and women, younger and older, junior and senior. For the candidate, it’s an early sign of how much teamwork matters at your organization. For your team, it reinforces their sense of ownership and sends the message that their thoughts matter.

Cross-train everyone
A strong team is packed with people who can step into each other’s roles when the need arises. Not only does cross-training make your team stronger and more agile, but it teaches empathy. Trying someone else’s job is the best way to learn how hard it really is. Most importantly, it eliminates the burden that comes with only one person being able to perform a certain task — a huge source of stress and a major morale killer that ruins vacations and drives people to come in on sick days.

 

Let them grow
A strong team never stops improving, and that starts with valuing your talent. Know what your people do well, and call on them to do it. Know what they need to improve, and help mentor them. Know where they want to go, and help them get there. Fight the urge to keep talented people in their positions. The more people you send off to bigger things, the more you’ll see good candidates knocking on your door.

See also: Why annual performance reviews don’t work

Invest in them
A strong team delivers outstanding work, and outstanding work warrants recognition. Celebrate your team’s successes. Do it in small ways — a simple “thank you,” or coffee and donuts the day after a deadline. Do it big: Show their accomplishments to senior management, and give credit where it’s due. Above all, provide opportunities for promotion and career growth.

Set them free
A strong team deserves to break free and shine, and it’s up to the coach to give them the chance to do their best. Encourage employees to take on “stretch” assignments outside their normal responsibilities. Nominate lower-level employees to lead team projects. Good team members will find it rewarding to succeed at something new, and they’ll develop skills that will serve them — and the team — in the future.

In the end, it takes tremendous focus and a long-term commitment to create and nurture a strong team. By building an atmosphere of trust and respect, where employees are enabled to do their best and recognized for their hard work, you can create a foundation for success that provides real value for your organization.

Read all answers to the MPW Insider question: How do you build a strong team?

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Talent alone won’t make your business successful by Sharon Price John, CEO of Build-A-Bear Workshop.

The right (and wrong) time to embrace teamwork in the office by Barbara Dyer, president and CEO of The Hitachi Foundation.

How horses taught this CEO to be a better leader by Gay Gaddis, CEO and founder of T3.

Why this CEO thinks making mistakes is admirable by Kristen Hamilton, CEO and co-founder at Koru.

How managers can stay connected to their team by Linda Addison, U.S. managing partner at Norton Rose Fulbright.

The difference between a great leader and a good one by Kerry Healey, president of Babson College.

The easiest way to reduce employee turnover by Kathy Bloomgarden, CEO of Ruder Finn.

3 misconceptions about leading a successful team by Samantha Dwinell, vice president of talent management at Texas Instruments.

How to build a strong team without micromanaging by Sally Blount, Dean of Northwestern University’s Kellogg School of Management.

Here’s the secret to getting better employees by Julia Hartz, co-founder and president of Eventbrite.

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