• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Data Sheet

Twitter gives away Tweets, so why does Facebook’s apology ring hollow?

By
Heather Clancy
Heather Clancy
Down Arrow Button Icon
By
Heather Clancy
Heather Clancy
Down Arrow Button Icon
October 6, 2014, 9:22 AM ET
Illustration: JuSun/Getty

Last week, Twitter handed $10 million plus every public Tweet every generated (and to be generated) on its social network to the Massachusetts Institute of Technology media lab. This is a massive data set: more than 500 million Tweets are sent daily.

The grand research experiment will visualize how information spreads. The results will show up as both data visualizations and as mobile apps to “create new forms of public communication and social organization.” Oh, and by the way, there will be at least five more projects like this, as part of the Twitter Data Grants program.

“To date, it has been challenging for researchers outside the company who are tackling big questions to collaborate with us to access our public, historical data,” notes Twitter in its description of the initiative. “Our Data Grants program aims to change that by connecting research institutions and academics with the data they need.

But you probably don’t even care because, you know, this stuff is public, right? Plus you probably forgot about some random comment you made, what, five years ago. Perhaps that’s why the Twitter disclosure got very minimal media coverage, at least so far.

Meanwhile, Facebook kind of sort of apologized for the experiment it was caught conducting in June: one in which it rearranged items in the News Feed based on the sentiment of words in them in an effort to play with visitors’ emotions. It actually published the results of that study early this year so other data scientists could learn from it.

“Although this subject matter was important to research, we were unprepared for the reaction the paper received when it was published and have taken to hear the comments and criticism,” writes Facebook CTO Michael Schroepfer in a blog post. “It is clear now that there are things we should have done differently.”

What is the result of this lesson? Tighter research guidelines, data ethics training, and a review board made up of senior executives.

By the way, Reuters reported on Friday that one of Facebook’s next experiments will focus on how the social network can play a role in health care. As in, how member communities can help one another with chronic disease management or in spreading the word for important causes, such as why it’s good to sign up as an organ donor.

During a Fortune Brainstorm Tech event this week focused on marketing technologies, Facebook COO Sheryl Sandberg professed her confidence that members are OK with being data guinea pigs, which will keep them from fleeing to competitors like Ello. “People will continue to use Facebook if they understand that we don’t tell who they are to anyone, if they understand that they have control over what they share, and if we build a great product that continues to connect,” she said.

I’ll buy the notion that people will share information, if it results in some tangible benefit that appeals to their self-interest. But the perpetual stream of cyberbreaches at high-profile brands like JPMorgan, Home Depot, and Target has most otherwise blasé consumers paying far more attention to privacy than in the past.

There’s a lesson here for Fortune 500 companies defining data analytics policies: make sure your scientists get some ethics training because if/when a breach happens things the disclosure process will be far more straightforward.

In my mind, Google is no angel when it comes to manipulating data, but at Fortune’s dinner earlier this week, senior marketing executive Lorraine Twohill described the digital data privacy and “ownership” policy most people want to hear: “The consumer owns the data, that’s why I think controls are so important. The user should be able to know what you know about them and how you’re using it. And they should be able to get out if they want to.”

Yes, it’s all about the data but never forget who really “owns” it.

This item first appeared in the Oct. 3 edition of Data Sheet, Fortune’s daily newsletter on the business of technology. Sign up here.

Correction, October 6, 2014: An earlier version of this post mischaracterized Facebook’s News Feed experiment as one in which it “replaced adjectives in newsfeeds to play with visitors’ emotions.” It actually rearranged items based on adjectives used within them.

About the Author
By Heather Clancy
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

U.S. President Donald Trump waves to the media after walking off of Air Force One at Miami International Airport on April 11, 2026 in Miami, Florida.
PoliticsIran
Trump says the Iran war is ‘very close to over’—despite no deal, a live blockade, and threats mounting
By Eva RoytburgApril 15, 2026
1 hour ago
Dow COO Karen Carter wearing a white lab coat and sitting while smiling
NewslettersMPW Daily
What to know about Dow’s next CEO, the Fortune 500’s third Black female chief today who started at the $40 billion chemical maker as an intern
By Emma HinchliffeApril 15, 2026
2 hours ago
Boss has lunch with her workers outside
Successcompany culture
A $24 billion Dutch lender is cutting its workforce—and to get the remaining staff on board, the CEO is having sandwiches with them
By Emma BurleighApril 15, 2026
2 hours ago
Sal Khan
SuccessEducation
This CEO has teamed up with Google, Microsoft, and McKinsey to build an AI degree that could rival Harvard—and it will only cost $10,000 to attend
By Preston ForeApril 15, 2026
2 hours ago
Why insurance giant Travelers’ CTO is placing fewer, bigger bets on AI
NewslettersCIO Intelligence
Why insurance giant Travelers’ CTO is placing fewer, bigger bets on AI
By John KellApril 15, 2026
3 hours ago
horowitz
AIdisruption
a16z’s Ben Horowitz sees ‘AI anxiety’ consuming Silicon Valley founders. Workers’ fear of something else is killing adoption
By Nick LichtenbergApril 15, 2026
3 hours ago

Most Popular

Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
Success
Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
By Fortune EditorsApril 13, 2026
2 days ago
Retirees are facing a $345,000 bill they never saw coming — and most aren't prepared
Commentary
Retirees are facing a $345,000 bill they never saw coming — and most aren't prepared
By Fortune EditorsApril 14, 2026
1 day ago
Palantir CEO says working at his $316 billion software company is better than a degree from Harvard or Yale: ‘No one cares about the other stuff’
Success
Palantir CEO says working at his $316 billion software company is better than a degree from Harvard or Yale: ‘No one cares about the other stuff’
By Fortune EditorsApril 14, 2026
1 day ago
Anthropic is facing a wave of user backlash over reports of performance issues with its Claude AI chatbot
AI
Anthropic is facing a wave of user backlash over reports of performance issues with its Claude AI chatbot
By Fortune EditorsApril 14, 2026
1 day ago
He was coding at 12 like Elon Musk and became one of Google’s youngest-ever CMOs—but now says Gen Z is better off ice skating than learning to code
Success
He was coding at 12 like Elon Musk and became one of Google’s youngest-ever CMOs—but now says Gen Z is better off ice skating than learning to code
By Fortune EditorsApril 14, 2026
1 day ago
Warren Buffett’s first tax return showed $7 owed to the IRS. The then paperboy and former Berkshire Hathaway CEO is now worth $143 billion
Success
Warren Buffett’s first tax return showed $7 owed to the IRS. The then paperboy and former Berkshire Hathaway CEO is now worth $143 billion
By Fortune EditorsApril 14, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.