• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The rise of 'conspicuous waiting': The 19th-century economic theory that explains why Gen Z posts their place in line

2

Millennials say they’ll refuse to care for aging boomer parents—but they’ll be forced to as their inheritance shrinks to 40 cents on the dollar

3

Tim Cook signed off on his final Apple earnings call with a warning about a ‘100-year flood’ in memory chip pricing

1

The rise of 'conspicuous waiting': The 19th-century economic theory that explains why Gen Z posts their place in line

2

Millennials say they’ll refuse to care for aging boomer parents—but they’ll be forced to as their inheritance shrinks to 40 cents on the dollar

3

Tim Cook signed off on his final Apple earnings call with a warning about a ‘100-year flood’ in memory chip pricing
CommentaryWells Fargo

Why Wells Fargo Might Not Survive Its Fake Accounts Scandal

By
Peter Conti-Brown
Peter Conti-Brown
Down Arrow Button Icon
By
Peter Conti-Brown
Peter Conti-Brown
Down Arrow Button Icon
August 31, 2017, 4:55 PM ET
Add Fortune on Google for similar content.

On Thursday, Wells Fargo announced that the scandal that has plagued it for nearly a year is ongoing: The bank discovered 1.4 million additional fraudulent accounts, bringing the total to 3.5 million.

This figure is staggering—both in the size of the wrongdoing of the bank’s employees and in that we’re still getting our heads around a scandal nearly a year after it blasted onto the front pages. It comes after the bank has admitted that it erroneously charged over 800,000 customers for car loan insurance that they no longer needed. And these incidents are only some of the thousand cuts that one of the most valuable brands in banking has endured.

These dark and accumulating clouds hanging over Wells Fargo lead us to ask the existential question: Can the bank survive? In the aftermath of the scandal, former CEO John Stumpf gave close to a textbook testimony on Capitol Hill—if the textbook needed an example of the worst possible way to handle a scandal in front of Congress. Stumpf hemmed and hawed, quarreling with members of Congress and giving misleading answers about the scope of this scandal. And it wasn’t just Stumpf: The bank’s entire public relations approach appeared to be to minimize the scandal and disclaim any problem at all.

In the most obviously misleading talking point, the bank kept insisting that the 5,300 fired employees represented something of a rounding error given that the bank employs almost 300,000 people. That would be a fair point—except that the real denominator we need is the number of employees engaged in cross-selling to Wells customers in the U.S.

Given the profound mishandling of the scandal at the top, it was natural for the board to prompt a change in leadership and pursue an internal investigation. But the new CEO is Tim Sloan, former president and chief operating officer who has worked at Wells since the late 1980s. That’s not exactly a fresh direction. Worse still is the board’s own exculpatory report, written by the law firm Shearman and Sterling. The report recites at length why the board did everything it could have done and congratulated it for the independent decision to fire Stumpf and another senior executive responsible for the mess.

The board members themselves, on the other hand, were by their lawyers’ “independent” account beyond reproach. As Harvard professor Howell Jackson put it, “If you have a taste for the genre” of self-serving, nominally independent but wholly insulated post-scandal law firm reports, “the Shearman & Sterling Report is nicely executed. But if you are trying to figure out whether the Wells Fargo directors should be elected to another term of service, the Report needs to be unpacked with a more careful eye.” It is no surprise, then, that the board faced significant shareholder backlash in the aftermath of both the scandal and the board’s response to it.

There is some light on the horizon. This month, Wells announced that former Federal Reserve Governor Elizabeth Duke will ascend to the board’s chair. Duke was a competent, well-regarded member of the Fed’s Board of Governors throughout the financial crisis, from 2008 to 2013. Although Wells faces a different kind of crisis altogether, Duke’s experience will be valuable and could prove decisive in guiding the bank out of the morass its former leaders have placed it in.

I will be teaching the Wells Fargo case to Wharton students this year. In the fall, it will be a case of how to mismanage a firm’s responsibilities to employees, customers, the government, and markets. In the spring, I have no idea what I will teach. It is up to Wells Fargo’s senior leadership to write the rest of that story.

If this week’s news means Duke and her new associates are finally giving the public the full disclosures, serious investigations, and meaningful accountability that this scandal has needed from the beginning, then the story might have a happy ending. If the week means we’re seeing more of the same—incremental disclosures with no serious attempt to excise this scandal at its source—we may well soon be talking about Wells Fargo the way we talk about Wachovia, Washington Mutual, or Lehman Brothers.

Peter Conti-Brown is an assistant professor at The Wharton School of the University of Pennsylvania.

This article has been corrected to clarify Tim Sloan’s tenure at Wells Fargo.

About the Author
By Peter Conti-Brown
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Commentary

Asia’s aging population doesn’t have to be a fiscal burden. With smart planning, it can be a growth opportunity
Commentaryaging
Asia’s aging population doesn’t have to be a fiscal burden. With smart planning, it can be a growth opportunity
By Runchana Pongsaparn and Koon Hui TeeJuly 31, 2026
13 hours ago
saunders
Commentarydisruption
Bausch & Lomb CEO: the AI hysteria is nothing new
By Brent SaundersJuly 31, 2026
23 hours ago
zelter
CommentaryInfrastructure
Apollo President: America’s industrial comeback requires  a new financial playbook and a fatter checkbook
By Jim ZelterJuly 31, 2026
23 hours ago
trader
CommentaryMarkets
The rise of financial nihilism in retail traders
By Derek HorstmeyerJuly 31, 2026
24 hours ago
Asia drives 60% of global growth, but the region’s CEOs can’t escape geopolitics. Here’s how they can stay competitive
Commentarygeopolitics
Asia drives 60% of global growth, but the region’s CEOs can’t escape geopolitics. Here’s how they can stay competitive
By Yasushi SasakiJuly 30, 2026
2 days ago
byd
CommentaryChina
McKinsey auto leader: China’s auto industry is faster, cheaper and better. Here’s how the West can close the gap 
By Philipp KampshoffJuly 30, 2026
2 days ago

Most Popular

The rise of 'conspicuous waiting': The 19th-century economic theory that explains why Gen Z posts their place in line
Retail
The rise of 'conspicuous waiting': The 19th-century economic theory that explains why Gen Z posts their place in line
By Tatiana SatauaJuly 31, 2026
1 day ago
Millennials say they’ll refuse to care for aging boomer parents—but they’ll be forced to as their inheritance shrinks to 40 cents on the dollar
Personal Finance
Millennials say they’ll refuse to care for aging boomer parents—but they’ll be forced to as their inheritance shrinks to 40 cents on the dollar
By Nick LichtenbergJuly 31, 2026
1 day ago
Tim Cook signed off on his final Apple earnings call with a warning about a ‘100-year flood’ in memory chip pricing
Big Tech
Tim Cook signed off on his final Apple earnings call with a warning about a ‘100-year flood’ in memory chip pricing
By Alexei OreskovicJuly 30, 2026
1 day ago
He worked 100-hour weeks to save a nearly bankrupt boat company. At 83, he’s just turned down $400 million for it—and gave it all to charity instead
Success
He worked 100-hour weeks to save a nearly bankrupt boat company. At 83, he’s just turned down $400 million for it—and gave it all to charity instead
By Preston ForeJuly 29, 2026
3 days ago
This Dutch bookseller thought a request for 3,000 copies was 'spam or phishing.' Instead, AI companies are scanning and destroying books to train AI
AI
This Dutch bookseller thought a request for 3,000 copies was 'spam or phishing.' Instead, AI companies are scanning and destroying books to train AI
By Tatiana SatauaJuly 31, 2026
1 day ago
Current price of oil as of July 31, 2026
Personal Finance
Current price of oil as of July 31, 2026
By Joseph HostetlerJuly 31, 2026
23 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.