Wendi Clarke, Director of Human Resources at the Revere Hotel, swaps out fresh reviews from TripAdvisor about their hotel.
Photograph by Boston Globe via Getty Images

Revenue and profits fell more than expected as referral income tanked.

By Reuters
May 5, 2016

TripAdvisor’s quarterly revenue fell 3%, missing analyst estimates, as a rise in hotel bookings on its websites hurt revenue from referrals to third-party sites.

TripAdvisor trip has been allowing users in the U.S. and the U.K. to reserve hotels directly on its websites since 2014, charging hotels a fee for the bookings. The feature was rolled out globally in the first quarter.

The company, whose profit also fell more than expected, said on Wednesday that referral revenue dropped 13.3% to $189 million in the quarter.

TripAdvisor said total costs and expenses rose 13.6% to $310 million in the quarter.

 

TripAdvisor-branded display-based advertising and subscription revenue, which includes display ad and subscription-based revenue, rose 11% in the period.

The company’s net income fell 57% to $27 million, or 18 cents per share, in the first quarter from $63 million, or 43 cents per share, a year earlier.

Excluding items, TripAdvisor earned 32 cents per share, far short of the average analysts’ estimate of 46 cents, according to Thomson Reuters I/B/E/S.

Revenue fell to $352 million from $363 million, missing the average estimate of $370.5 million.

TripAdvisor’s shares were down 5% at $60 in after-hours trading. Up to Wednesday’s close, the stock had fallen nearly 23% this year.

The company’s results follow those of larger travel website operator Expedia expe , which posted a surprise first-quarter profit last week, helped by acquisitions of Orbitz Worldwide, Travelocity, and HomeAway.

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