• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026
LeadershipPolitics

Hillary vs. the MetroCard: Snafu at 161st Street

By
Josh King
Josh King
and
Aaron Task
Aaron Task
Down Arrow Button Icon
By
Josh King
Josh King
and
Aaron Task
Aaron Task
Down Arrow Button Icon
April 9, 2016, 8:00 AM ET
Democratic Presidential Candidate Hillary Clinton Campaigns In New York City
NEW YORK, NEW YORK - APRIL 07: Democratic presidential candidate Hillary Clinton campaigns with borough President Ruben Diaz Jr. on April 7, 2016 in the Bronx borough of New York City. The former U.S. secretary of state first spoke outside of Yankee Stadium before riding the subway from the 161st Street station to the 170th Street station. (Photo by Andrew Renneisen/Getty Images)Andrew Renneisen —Getty Images
Add Fortune on Google for similar content.

In the careful calculus of political party calendar making, the New York presidential primary, set for April 19, wasn’t supposed to matter all that much. And yet, with Bernie Sanders and Ted Cruz shellacking Hillary Clinton and Donald Trump, respectively, in Wisconsin’s primary, both Clinton and Trump now find themselves in the crosshairs of the Manhattan media maelstrom.

So when Secretary Clinton and Bronx Borough President Ruben Diaz, Jr. ventured into the 161st Street Station on Thursday to take the New York City subway’s 4 train two stops to the 170th Street Station, and the Secretary’s MetroCard logged four unsuccessful swipes before allowing the expectant commuter through the turnstile, the Democratic frontrunner became the proverbial fowl in those crosshairs.

For a 24-hour news cycle, so far, the assembled world press has enjoyed a turkey shoot:

  • “Clinton struggles to get through subway entrance,” ran the POLITICO headline.
  • “Hillary has to take five swipes with MetroCard to ride subway,” intoned the New York Post.
  • Even the New York Times couldn’t resist chipping in a snarky headline: “Hillary Clinton’s MetroCard Adventure: Swipe. Wince. Repeat.”

With only five birds left to shoot at in the 2016 presidential nominating season, and a large flock of credentialed journalistic hunters descending on New York equipped with their preferred weapon – any device with a lens and a microphone – it was only a matter of time before Gotham served up its first big trophy. The question, however, is whether the episode will be preserved among the political taxidermy of the top memorable moments of campaign stagecraft turned sour?

In my new book, OFF SCRIPT: An Advance Man’s Guide to White House Stagecraft, Campaign Spectacle, and Political Suicide, I point to September 13, 1988 as the dawn of the Age of Optics, when the Democratic nominee, Mike Dukakis of Massachusetts, rode in an M1A1 tank at a General Dynamics (GD) proving ground in Sterling Heights, Michigan. This event not only provided a week’s worth of chuckling news coverage, including from the Times, but spawned, five weeks later, one of the most effective negative political ads of all time, giving the tank ride a second life that stretched through to election day.

Every campaign since 1988 has included many similar cringe worthy moments, including when President George H.W. Bush traveled to Orlando, Florida in February 1992 after his State of the Union Address to make a speech at the annual convention of the National Grocers Association.

Part of the ritual of this type of visit, orchestrated by advance teams who arrive on the ground several days ahead of the candidate, is to provide a companion “visual” to go along with the substance of what the president says at the podium. President Bush’s visit to Orlando didn’t carry the level of political forethought of the Dukakis foray. According to the memoir of Bush’s press secretary, Marlon Fitzwater, the president was vectoring toward a photo op with a life-sized mannequin of Daisy the Cow when the advance team thought better of it and steered him instead toward a supermarket scanner.

That’s when the trouble started.

In contrast to Secretary Clinton’s two-stop trip on the 4 train, in which everyone on the subway platform wielding a smartphone became a de facto member of her press corps, only a small White House press pool accompanied President Bush to the NCR (NCR) scanner exhibit. One print pool reporter, Gregg McDonald of the Houston Chronicle, scribbled down observations of the goings-on for the benefit of his colleagues remaining behind in the White House filing center at the Orange County Convention and Civic Center.

Among McDonald’s notes was that Bush had a “look of wonder” on his face as he politely played his part as an ‘interested observer’ who just happened to stop by at NCR’s mocked-up grocery store display.

A day later, that “look of wonder” in the pool report, seemingly corroborated by pool video shot by a network cameraman, had been transformed into a front page New York Times story carrying the headline: “Bush Encounters the Supermarket, Amazed.”

Bush and Fitzwater were furious with the impression that the front page headline and still photo left with readers of the nation’s leading newspaper. A private memo from the president to his press secretary sparked a marginally successful weeklong campaign to refute the article’s snarky premise. While the effort ended with the White House receiving a letter from Arthur Ochs Sulzberger, then the chairman and CEO of the Times, apologizing for the tone of the article being “just a teeny-weeny bit naughty” (according to Fitzwater’s memoir), the image of a president being out of touch with the people he governed has stuck with Bush – in the view of many, unfairly – for the rest of his life.

In my book, I argue that the 2004 campaign, bookended by George W. Bush’s “Mission Accomplished” visit to the U.S.S. Abraham Lincoln on May 1, 2003 and the Bush campaign’s “Windsurfer” ad, which debuted on September 22, 2004 – with the “Dean Scream” sandwiched in between on January 19, 2004 – marked the high water mark of the Age of Optics, with the influence of negative imagery in slow decline ever since. That campaign was the last in which there was no YouTube, Twitter (TWTR) or Facebook (FB) to instantly disseminate visual catnip to feed a day’s news cycle.

In those days, and in preceding campaigns, a single unflattering visual had much longer legs. If some version of the shot showed up on the front page of the handful of national newspapers, it might appear again in color within the pages of three weekly newsmagazines. It could drive political chatter from the morning commute, to the office water cooler, to the family dinner around three nightly newscasts, to the late night TV monologues, and then onto Saturday Night Live and the Sunday morning shows.

All of these rest stops on the political information superhighway still exist, of course, but that road is more cluttered with wreckage of campaign imagery gone awry every day of the week. From a visual standpoint, the campaign of 2016 looks like Interstate 85 on the season 2 premiere of The Walking Dead. Each accident of political stagecraft is chronicled at every conceivable angle by local, national, global and online news outlets that appear on a Twitter feed almost simultaneously. And then, a day later, it’s replaced by something else.

Next week, in advance of the April 26 Pennsylvania primary, the Great Test of Political Worthiness will switch from subway rides to the dexterity with which Donald Trump and Ted Cruz can swallow a Philly cheesesteak, and the critical qualifier of whether the advance team has ordered it up properly smothered with Cheez Whiz rather than Provolone or, worse, the verboten Swiss.

Somewhere, surely, there’s an advance man or woman in the Empire State wincing that they didn’t properly coach Secretary Clinton in the proper je ne sais quoi with which to swipe a MetroCard. As we were always reminded at advance school, you’re only as good as your last event. But unless a few seconds of delay at the subway turnstile can be construed next fall into something as resonant as 1988’s “Tank ad” or 2004’s “Windsurfer,” the snafu at the 161st Street station snafu likely won’t last long past next Tuesday.

Josh King, author of the forthcoming OFF SCRIPT: An Advance Man’s Guide to White House Stagecraft, Campaign Spectacle, and Political Suicide, was the host of “POLITOPTICS: The Theater of Politics,” on SiriusXM’s POTUS Channel from 2011 to 2014 and the director of production for presidential events in the Clinton White House from 1993 to 1997. Follow Josh King on Twitter @Polioptics.

About the Authors
By Josh King
See full bioRight Arrow Button Icon
By Aaron Task
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Leadership

duck
North AmericaMexico
Mexico City’s unofficial duck soccer mascot stole the presidential press briefing
By The Associated PressJune 22, 2026
9 hours ago
jalen
CommentaryLeadership
What leaders can learn from the Knicks ending their 53-year championship drought
By Melissa Dawn SimkinsJune 22, 2026
12 hours ago
Drowning in AI: Companies are launching hundreds of projects, and that’s a problem
Future of WorkBrainstorm Tech
Drowning in AI: Companies are launching hundreds of projects, and that’s a problem
By Jeff John RobertsJune 22, 2026
12 hours ago
Sony industry starmaker Clive Davis, who launched the careers of Janis Joplin and Whitney Houston, dead at 94
Arts & EntertainmentMusic
Sony industry starmaker Clive Davis, who launched the careers of Janis Joplin and Whitney Houston, dead at 94
By The Associated Press, Mark Sherman and NEKESA MUMBI MOODYJune 22, 2026
13 hours ago
Elon Musk will get a billion shares of SpaceX if he can settle a million humans on Mars
Startups & VentureElon Musk
Elon Musk will get a billion shares of SpaceX if he can settle a million humans on Mars
By Catherina GioinoJune 22, 2026
14 hours ago
America has a $4 trillion retirement crisis and half of workers could run out of money. TIAA’s CEO wants ‘guaranteed lifetime income’ to fix it
C-SuiteFortune 500: Titans and Disruptors of Industry
America has a $4 trillion retirement crisis and half of workers could run out of money. TIAA’s CEO wants ‘guaranteed lifetime income’ to fix it
By Fortune EditorsJune 22, 2026
14 hours ago

Most Popular

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
Success
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
By Sydney LakeJune 21, 2026
2 days ago
Current price of oil as of June 22, 2026
Personal Finance
Current price of oil as of June 22, 2026
By Joseph HostetlerJune 22, 2026
17 hours ago
Current price of silver as of Monday, June 22, 2026
Personal Finance
Current price of silver as of Monday, June 22, 2026
By Joseph HostetlerJune 22, 2026
18 hours ago
NBC’s Tom Llamas climbed from 15-year-old intern to the top anchor chair—and still isn’t satisfied: ‘If you're not growing, you're dying'
Success
NBC’s Tom Llamas climbed from 15-year-old intern to the top anchor chair—and still isn’t satisfied: ‘If you're not growing, you're dying'
By Preston ForeJune 21, 2026
2 days ago
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
Economy
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
By Jason MaJune 22, 2026
14 hours ago
The man who lived through the fall of the Soviet Union and helped wealthy Chinese move to Canada sees a familiar picture in America
Success
The man who lived through the fall of the Soviet Union and helped wealthy Chinese move to Canada sees a familiar picture in America
By Nick LichtenbergJune 17, 2026
6 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.