• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Farm groups saved Bayer in court over RoundUp cancer claims. Five days later, Bayer called for tariffs on the ingredient farmers rely on

2

Self-made multimillionaire says Canadians 'give no money away' compared with Americans—research shows U.S. giving is more than twice as high

3

Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts

1

Farm groups saved Bayer in court over RoundUp cancer claims. Five days later, Bayer called for tariffs on the ingredient farmers rely on

2

Self-made multimillionaire says Canadians 'give no money away' compared with Americans—research shows U.S. giving is more than twice as high

3

Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts

Haiti’s mobile redemption

By
Erik Heinrich
Erik Heinrich
Down Arrow Button Icon
By
Erik Heinrich
Erik Heinrich
Down Arrow Button Icon
August 15, 2013, 5:00 AM ET
Add Fortune on Google for similar content.

FORTUNE — David Sharpe doesn’t mind doing business in Haiti despite its reputation for being one of the world’s most dangerous countries. Back in the early 1990s, the ex-U.S. Marine was in Somalia during Black Hawk Down and the former Yugoslavia during some of the bloodiest fighting in Bosnia.

But now Sharpe, a 40-year-old executive with wireless provider Digicel Haiti, faces perhaps the toughest challenge of his life. As the country picks itself up from the 2010 earthquake that killed more than 250,000 people, he needs to convince its unbanked masses, many of whom are illiterate, to embrace the digital age with mobile financial services more sophisticated and advanced than anything available in North America or Europe.

How is the mission going so far? “We had a bumpy start, but Haitians love their mobile phones,” says Sharpe, sitting in his hilltop office overlooking the late-morning haze blanketing the capital Port-au-Prince. “They may not buy a meal, but they will top up their Digicel account,” adds Sharpe, whose crisp white shirt hangs loosely over his lanky frame.

Digicel has found the pulse of a market most wireless carriers would not touch with a 20-foot barge pole, accumulating 700,000 customers for its TchoTcho mobile wallet and a subscriber base of 4.5 million since 2006. “When we first arrived, only 5% of Haitians owned a mobile phone, today that number is more like 75%,” says Sharpe, whose company is a subsidiary of the $2.5-billion Digicel Group, owned by Irish billionaire Denis O’Brien.

MORE: When will car dealers get with the web?

Digicel’s achievements in Haiti are commendable, but not exactly surprising given the parent company specializes in doing business in some of the most difficult and hazardous corners of the world. It has operations in more than 30 countries across the Caribbean, Latin America, and the South Pacific, including El Salvador and Papua New Guinea.

Even so, few would have guessed that the poorest country of the Western Hemisphere — a nation of 10 million that for decades has toiled under an oppressive combination of natural disasters, dictators, and military coups — could end up being so lucrative for Digicel. The Haitian operation made an impressive $86-million profit on revenue of $439 million in 2012.

“Digicel has proven itself to be a strong and efficient operator with high margins,” says industry analyst Jacob Steinfeld with J.P. Morgan in New York. “They are usually at the forefront in terms of trends but will not pursue technologies or equipment that don’t make sense financially.”

The future looks even brighter, not least because Sharpe, head of the TchoTcho team, wants to more than double his customer base to 2 million by March 2014. The key to achieving that goal is an aggressive build-out of his agent network, mainly gas stations and grocery stores, which TchoTcho subscribers can use like bank machines.

“We’re a tremendous catalyst for change,” says Sharpe, whose boyish face belies a super-competitive streak. “Before we came along, Haitians had all this money in their pockets and under their mattresses. They lived day to day. Now they’re saving for the first time.”

Many observers, including the Washington-based U.S. Agency for International Development (USAID), view Digicel’s mobile wallet as a game-changer that is dramatically accelerating economic development and helping transform a country that desperately needs some good news.

“The fact that a mobile wallet was launched at all in Haiti is a huge success,” says Steve Olive, deputy director of USAID’s Port-au-Prince office, who helped jumpstart the initiative along with the Bill and Melinda Gates Foundation. “It’s making financial products available to people who were previously outside the banking system.”

MORE: On airlines, DOJ finally gets a backbone

The latest version of TchoTcho — which means “pocket money” in the local Creole dialect — was launched in 2011 in the wake of the devastation surrounding the 7.0-magnitude earthquake.

Domestic money transfers, payroll, and basic banking services were first to go live. It immediately became apparent that giving Haitians the ability to instantly transfer money from one mobile phone to another — anywhere in the country without a banking intermediary — was a killer app. Whereas before, people had to endure long bank lines and pay for expensive wire transfers to send cash from the city to family or a friend in the country, Haitians could now remit up to $25 with a few simple text commands for just 15 cents. (To boost adoption rates, Digicel allows customers to transfer up to $2.50 three times a day for free.)

Domestic transfers have become a huge hit for Digicel Haiti, with $960 million being sent and received each year on the TchoTcho platform.

The service has since expanded to include mobile bill-payment and point-of-sale purchases and will soon allow customers to receive international remittances on their handsets, bypassing middlemen such as Western Union.

But it’s the ability to distribute humanitarian aid that is perhaps TchoTcho’s biggest accomplishment of the last 12 months because it is has already changed tens of thousands of lives. The USAID’s Food for Peace and the UN’s CARMEN program for housing repair are among the early adopters, along with the Haitian government’s Ti Manman Cheri, which pays a monthly stipend to poor women who keep their children in school.

In all cases recipients are provided with a mobile phone and a TchoTcho account so they can automatically receive monthly e-vouchers that they redeem for groceries or other supplies, circumventing distribution centers, long lines, and risk of theft or misappropriation. “E-vouchers keep things much tighter because you can track how aid is spent,” says Karl O’Conner, a Dubliner in charge of special projects. “If you distribute cash, there are no guarantees.”

Will TchoTcho, Digicel Group’s most advanced mobile-wallet solution to date, be rolled out in other countries where it does business? And could it become the model for the automated distribution of social and humanitarian aid worldwide? “Haiti is an incubator,” says Sharpe. “What we learn here will be used in other countries.”

Says J.P. Morgan’s Steinfeld: “Once they introduce a successful service, Digicel Group will usually try to replicate it in other markets.”

In the meantime Sharpe, whose Haitian wife Paula last month gave birth to son Quentin, has to figure out how to expand his network of agent retailers by a factor of at least three. That’s what it will take if TchoTcho is to become as ubiquitous as the orange Digicel umbrellas that protect company reps selling airtime from the hot Port-au-Prince sun. Is that too big a mountain to climb in nine short months in a country with few sure bets?

“Digicel is a marketing machine,” says Sharpe. “We always find a way to get where we need to be.”

About the Author
By Erik Heinrich
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Asia’s founders are decamping to the U.S. as the region suffers a protracted venture funding slump
AsiaVenture Capital
Asia’s founders are decamping to the U.S. as the region suffers a protracted venture funding slump
By Angelica AngJuly 9, 2026
5 hours ago
Hybrid‑work expert Nicholas Bloom says World Cup chaos and pricey commutes are turning July into the summer of remote work
Future of Workremote work
Hybrid‑work expert Nicholas Bloom says World Cup chaos and pricey commutes are turning July into the summer of remote work
By Marco Quiroz-GutierrezJuly 9, 2026
6 hours ago
49% of young adults live at home, up 12 points since 2019. An economist says the fallout will reshape marriage, kids, and home-buying
Economybehavioral economics
49% of young adults live at home, up 12 points since 2019. An economist says the fallout will reshape marriage, kids, and home-buying
By Catherina GioinoJuly 9, 2026
7 hours ago
Microsoft’s emissions surged 25% in 2025 during data center boom
EnvironmentMicrosoft
Microsoft’s emissions surged 25% in 2025 during data center boom
By Matt Day and BloombergJuly 9, 2026
8 hours ago
Trump cheers Gwynne Shotwell as Elon Musk’s SpaceX No. 2 gives $325 million in stock to Trump Accounts
North AmericaSpaceX
Trump cheers Gwynne Shotwell as Elon Musk’s SpaceX No. 2 gives $325 million in stock to Trump Accounts
By Mia OsmonbekovJuly 9, 2026
8 hours ago
Peter Cancro shakes oregano over an open sandwich.
RetailFood and drink
Jersey Mike’s $12 billion IPO filing reveals a $50 million payday for the founder’s stepson and a $41 million jet
By Sasha RogelbergJuly 9, 2026
8 hours ago

Most Popular

Farm groups saved Bayer in court over RoundUp cancer claims. Five days later, Bayer called for tariffs on the ingredient farmers rely on
Economy
Farm groups saved Bayer in court over RoundUp cancer claims. Five days later, Bayer called for tariffs on the ingredient farmers rely on
By Mia OsmonbekovJuly 9, 2026
10 hours ago
Self-made multimillionaire says Canadians 'give no money away' compared with Americans—research shows U.S. giving is more than twice as high
Success
Self-made multimillionaire says Canadians 'give no money away' compared with Americans—research shows U.S. giving is more than twice as high
By Preston ForeJuly 9, 2026
11 hours ago
Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts
Success
Billionaire MacKenzie Scott just donated $20 million to support America’s youth mental health, as a fifth of teens struggle with suicidal thoughts
By Emma BurleighJuly 9, 2026
10 hours ago
Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it
Success
Ex-PepsiCo CEO Indra Nooyi worked from midnight until 5 a.m. as a receptionist to pay for her Yale degree—and she says ‘respect went up’ because of it
By Preston ForeJuly 6, 2026
3 days ago
Current price of oil as of July 9, 2026
Personal Finance
Current price of oil as of July 9, 2026
By Joseph HostetlerJuly 9, 2026
14 hours ago
Current price of gold as of July 8, 2026
Personal Finance
Current price of gold as of July 8, 2026
By Danny BakstJuly 8, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.