• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

3

Current price of oil as of May 29, 2026

1

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens

2

As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales

3

Current price of oil as of May 29, 2026

Universities are failing at teaching social media

By
Matt Vella
Matt Vella
Down Arrow Button Icon
By
Matt Vella
Matt Vella
Down Arrow Button Icon
September 26, 2012, 7:26 AM ET

By Ryan Holmes, contributor



FORTUNE — “Overall, the higher education system is failing to prepare students with the needed digital and social skill set in any meaningful way,” says Dr. William Ward of Syracuse University’s S.I. Newhouse School of Public Communications.  “Higher education, like business, needs a culture shift.”

Ward teaches COM 400, Social Media U Need 2 Know, and COM 600, Social Media Theory and Practice at Syracuse.  His offerings are among only a handful of credit-bearing social media courses offered at leading universities today.  For Ward, who goes by the handle @DR4WARD on Twitter and has nearly 10,000 followers, the imperative for more courses is clear.  “Students with social media certification are getting better jobs and internships,” he says.  “Those who harness social communications are in high demand and have an advantage.”

MORE: Behind Microsoft’s Yammer acquisition

The numbers back him up.  While U.S. unemployment hovers around 8%, job postings requiring social media skills rose 87% from 2011 to 2012, topping 13,000 in one month alone earlier this year.  Among Fortune 500 companies, 73% now have company Twitter accounts and 66% have Facebook Pages (FB).  Corporate America is racing to apply social tools to everything from building customer relationships to connecting teams of employees around the world.  Analysts estimate that $1.3 trillion in value stands to be unlocked by new social technologies.

But while businesses are hungry to tap social media, they lack the expertise to do so.  Among 2,100 companies surveyed by Harvard Business Review, a meagre 12% of those using social media feel they use it effectively.  The result is an exceptional demand for social media professionals who can boost the bottom line.  “Social communication done well increases productivity, saves money and time, and improves engagement and satisfaction,” Ward says.  “[It’s] a part of a larger culture shift changing how work gets done.”

Higher ed, however, has been painfully slow to step up and fill the knowledge gap.  While many universities use social media to recruit students — Harvard alone has 1.6 million fans on Facebook — few have brought it into the classroom itself.  When courses on social media are offered, they tend to be stand-alones or electives rather than integrated into a larger curriculum.  “Digital and social skills can be applied across majors and discipline, not just in a social media class,” Ward says.  “Faculty must change how they research, learn, communicate, and collaborate and model this behavior in all their classes and for their students.”

MORE: Inside the Twitter-LinkedIn divorce

At Syracuse, Ward’s students are already “social natives,” having grown up with Twitter and Facebook.  But his courses like COM 400, Social Media U Need 2 Know, elevate social networking to cold, hard science, with an emphasis on practical business applications and measuring return on investment.  Assignments include 20 weekly tweets and posts, tracked with a dedicated class hashtag.  Influence meters like Klout measure reach and effectiveness of messages.  Meanwhile, class lectures and online seminars and videos dissect how to cultivate a following on Twitter, LinkedIn (LNKD) and Google+ (GOOG).

Other elite universities have started to follow this lead.  NYU, Columbia and the University of Washington, among others, have introduced extensive undergraduate coursework on social networking, marketing and learning.  Columbia Business School and Harvard Business School offer social media marketing courses.  New England College even offers a comprehensive social media MBA.  “I think because it’s such a specialized field, you couldn’t just give two courses and say, ‘Here you go,’” explains New England College dean of admissions Diane Raymond, defending social media education in a recent U.S. News report.  “There [are] just too many trends, too many elements.”

(Full disclosure: HootSuite is my company. We provide video-based courseware called HootSuite University composed of webinars from industry leaders and online testing. It is currently used at 20 colleges and universities.)

MORE: The Facebook tweak that killed a billion-dollar industry

His COM 400 grads have already seen the benefits of social media education in the job market.  “I was at a huge advantage in a job interview bc i was @HootSuite_U certified! #NewhouseSM4 @DR4WARD,” tweeted Emily Maher last spring, whose social media skills helped earn a TV reporting internship with NBC News affiliate WETM-TV in New York and a paid position as social media director of a retail jewelry outlet.  “Learning how to use social media smartly gives employers a reason to hire,” Ward says.  “Helping individuals and organizations harness digital and social communication to their advantage will become one of the fastest growth segments.”

Ryan Holmes (@invoker) is the CEO of HootSuite, a social media management system with nearly five million users, including 79 of the Fortune 100 companies.  In the trenches everyday with Facebook, Twitter, LinkedIn and the world’s largest social networks, Holmes has a unique view on the intersection of social media and big business.

About the Author
By Matt Vella
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Damn the torpedoes — More ships are quietly slipping through the Strait of Hormuz as helicopters scare off Iran’s fast-attack boats
EnergyIran
Damn the torpedoes — More ships are quietly slipping through the Strait of Hormuz as helicopters scare off Iran’s fast-attack boats
By Jason MaMay 30, 2026
2 hours ago
Warren Buffett’s son Peter didn’t know his dad was a billionaire until his 20s—he found out from a rich list
SuccessWarren Buffett
Warren Buffett’s son Peter didn’t know his dad was a billionaire until his 20s—he found out from a rich list
By Sydney LakeMay 30, 2026
3 hours ago
A woman in a dark blazer speaks in front of a table of people.
SuccessLeadership
‘Don’t be yourself’ in the workplace, actually, Columbia professor says. Here’s why authenticity is ‘overrated’
By Sasha RogelbergMay 30, 2026
3 hours ago
Former IHOP CEO Julia Stewart
SuccessJobs
Ex-Applebee’s exec was told she’d never be CEO—she bought the chain and fired her naysayer: ‘We don’t need two of us, so I’m gonna have to let you go’
By Emma BurleighMay 30, 2026
3 hours ago
Ex–Google CEO Eric Schmidt warns U.S. tech workers: Competing with China’s grueling 12-hour workdays means sacrificing work-life balance
Future of Workthe future of work
Ex–Google CEO Eric Schmidt warns U.S. tech workers: Competing with China’s grueling 12-hour workdays means sacrificing work-life balance
By Marco Quiroz-GutierrezMay 30, 2026
3 hours ago
guitar
AIMusic
AI is splitting the music world. This 49-year-old guitarist used it to keep playing after Parkinson’s
By Mustakim Hasnath and The Associated PressMay 30, 2026
3 hours ago

Most Popular

As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
Magazine
As CEO of the $96 billion Sam’s Club, Latriece Watkins is testing her mettle at the warehouse retailer that produced CEOs for Walmart, Target, and Walgreens
By Emma HinchliffeMay 27, 2026
3 days ago
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
Success
As AI slashes white-collar jobs, Salesforce CEO Marc Benioff says almost no one is being hired—except in sales
By Emma BurleighMay 28, 2026
2 days ago
Current price of oil as of May 29, 2026
Personal Finance
Current price of oil as of May 29, 2026
By Joseph HostetlerMay 29, 2026
1 day ago
Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
Economy
Surging Treasury yields expose a brutal truth: America has no margin for error on its $39 trillion debt
By Shawn TullyMay 30, 2026
12 hours ago
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
Personal Finance
UBS says Ron DeSantis has a problem with his plan to help 92% of homeowners save on property taxes: His own state's data
By Nick LichtenbergMay 28, 2026
2 days ago
Jamie Dimon tells Gen Z to 'learn how to think, learn how to earn respect' as he describes 'great meeting' with Zohran Mamdani
Success
Jamie Dimon tells Gen Z to 'learn how to think, learn how to earn respect' as he describes 'great meeting' with Zohran Mamdani
By Nick LichtenbergMay 29, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.