• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

New York City women are making up to $30,000 per month by renting out their closets to strangers

2

College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind

3

An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948

1

New York City women are making up to $30,000 per month by renting out their closets to strangers

2

College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind

3

An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
Google

Is Google suffering from Microsoft Syndrome?

Fortune Editors
By
Fortune Editors
Fortune Editors
Down Arrow Button Icon
Fortune Editors
By
Fortune Editors
Fortune Editors
Down Arrow Button Icon
August 4, 2011, 11:19 AM ET
Add Fortune on Google for similar content.

By Ben Elowitz, contributor



FORTUNE — From early on, Google seemed determined to be more than a search company. And one of the most admirable traits of Google’s structure has been its decentralization: The company’s deliberate decision to forego synergies to give product groups the freedom of independent thought and action has created tremendous product variation and innovation. Distinct product groups and a culture that prized fresh original thinking created great products like Gmail, Google Apps, and Google Maps; and all of these products delighted users even as they initially passed up the value of synergies that big companies often tout.

And yet, it seems that those at the Googleplex are increasingly giving in to the temptation to integrate new product development into a “synergistic,” if monstrous, whole. Integrating new products into existing ones, the story goes, should give a new product a boost with a built-in user base and in-product feature merchandising, not to mention enhanced “strategic” and “platform” value, which basically translates to customer lock-in.

I understand the attraction of this. And it makes sense in principle. But the trend is concerning, because it sacrifices the essence of Google’s (GOOG) greatness: its focus on the simplest possible product to meet user needs. Instead, products are increasingly being morphed into tack-on feature sets of bigger products.

But the downside here is that the influence of the core product consistently invades – even where it shouldn’t – and this overwhelms what could be a terrific new stand-alone product. As a result, great now too often becomes good at Google. And, if this new-product dilution and diminution continues, it will be increasingly difficult for the company to successfully innovate and take advantage of the burgeoning social Web.

One classic example: instead of solving a real need for all the Web’s users, Google Buzz was, as MG Siegler noted at TechCrunch, “shoved in everyone’s face by way of its somewhat unnatural home in Gmail.” My mother has taught me to put people with advanced degrees on pedestals, so I can’t help but be stunned that legions of Googly Ph.D.’s missed this by integrating Buzz into Gmail. It’s pathetic, but true: Google forgot that most connected people aren’t even on Gmail. And, obviously, the value of the network is far lower when most people aren’t on it. So, instead of being a great social product with a clear use case, Google Buzz became a controversial feature with ambiguous purpose that was added on as an appendage to Gmail.

With the launch of the Google+ Project, these questions of product integration, synergy, and installed-base leverage are more crucial than ever.

Google+ will not succeed on the back of Google’s search product alone. No matter how many users it may garner, it will turn out like the other stillborn features in Google’s search, e.g. Buzz and SearchWikis. Already, it would be easy to consider Google’s first new social product launch a success, based on the 20 million or more reported users who have signed up for it. But nearly all of those users have joined on the basis of their existing relationship with Google, rather than for the sake of any life-altering content from their friend networks.

And, while leveraging its existing business and user base in search may sound like a smart corporate strategy, the results of such migration will be limited. The battle for the social Web is being waged for a prize of exploding consumer attention online. Adding line extensions to users’ search experience will neither defend Google from Facebook’s coming attack, nor offensively capture new and emerging opportunities for Google. So, the “leverage-and-enhance-the-core-product” strategy is an easy reach to execute, and offers appealing initial momentum, but it is short-sighted.

We’ve all seen this pattern before; and I’ve lived it as part of the Microsoft (MSFT) world here in my home of Seattle for the last decade. No matter what part of the company they work in, my friends at Microsoft know their paycheck comes every week, thanks to product sales of Windows and Office. And no matter what product they work in, whether it’s set-top boxes or mobile phones, their objectives are overwhelmed by the need to sell more copies of Windows and Office. Meetings at Microsoft have become famous for having a dozen-plus attendees – all in order to maximize integration with, you guessed it, Windows and Office. Rather than being marketed independently, great products like Office Web Apps and Windows Live SkyDrive seem destined to become mere shadows of their moneymaking core brands, victims of what Matt Rosoff recently referred to as the “strategy tax.”

As Google matures, is it becoming more and more like its original nemesis? Ironically, it’s Microsoft’s focus on synergy that has left such huge room for entrants like Google and Apple to come in and dominate sectors including apps, music and devices. Microsoft’s failure syndrome was especially perplexing because it clearly had the talent and experience to build these categories better and faster – if it had been willing to obsolete itself.

If Google doesn’t give itself back the freedom to compete with the reality of the outside world, it will quickly find itself a self-imposed victim of the Microsoft Syndrome. It may ride its own large, but strategically dead-ending, business for a long time; but it could also find itself missing out on the huge next wave of the Internet — social.

The required response from Google is not just a set of adjunct products that build on search. Instead, this is exactly the time that Google needs broad, far-reaching, and decentralized creativity to solve real people’s still-latent needs via the emerging social Web. Google needs to make sure its Google+ Project is a complete stand-alone product that – like Google Apps, Google Search, Gmail, and Google Maps before it – can compete on the open Web and break new ground. Facebook has outsize traction in the social sphere, but it’s not too late for Google, as long as the company quickly takes action to avoid falling into the trap that has caught its first major rival.

— Elowitz is co-founder and CEO of media company Wetpaint.

About the Author
Fortune Editors
By Fortune Editors
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in

small keyboard
AIOpenAI
OpenAI’s first hardware device debuted at $230. Now, it’s on eBay for $1,850
By Emily ForliniJuly 27, 2026
2 hours ago
Sam Altman thinks the singularity is already here, but an expert says OpenAI’s Hugging Face breach doesn’t prove it
AISam Altman
Sam Altman thinks the singularity is already here, but an expert says OpenAI’s Hugging Face breach doesn’t prove it
By Marco Quiroz-GutierrezJuly 27, 2026
2 hours ago
LeBron James took a pay cut to maybe live in New York and commute to Philly by chopper, risking double taxation as NYC also tries to ban helicopters
Real EstateSports
LeBron James took a pay cut to maybe live in New York and commute to Philly by chopper, risking double taxation as NYC also tries to ban helicopters
By Catherina GioinoJuly 27, 2026
3 hours ago
Photo of Elon Musk
SuccessElon Musk
A Nobel economist challenged Elon Musk to donate his entire $1T fortune by 2036. Musk’s reply: ‘I am actually going to do something along these lines’
By Sydney LakeJuly 27, 2026
4 hours ago
Photo of Netanyahu
PoliticsIsrael
Netanyahu blasts NYC Mayor Zohran Mamdani for ‘fomenting hate’ over ‘bogus’ Gaza war crimes charges
By The Associated Press and Lisa MascaroJuly 27, 2026
4 hours ago
Photo of truck driver
North AmericaCanada
U.S.—Canada bridge opens to traffic in Detroit amid Trump tariffs strain
By The Associated Press, Mike Householder and Ed WhiteJuly 27, 2026
4 hours ago

Most Popular

New York City women are making up to $30,000 per month by renting out their closets to strangers
Retail
New York City women are making up to $30,000 per month by renting out their closets to strangers
By Sarah GlodekJuly 27, 2026
17 hours ago
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
Economy
College-educated women are snapping up the highest-earning men without college degrees, leaving the rest further behind
By Mia OsmonbekovJuly 26, 2026
2 days ago
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
Success
An 11-year-old is cleaning his neighbors' trash cans for $10 each—he now has 100K followers as teens face the worst summer job market since 1948
By Orianna Rosa RoyleJuly 25, 2026
3 days ago
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
Real Estate
The millennial generation is split in 2: an older crowd with boomer-style comfort, a younger set going 'back to the early 1900s'
By Nick LichtenbergJuly 25, 2026
3 days ago
I've been teaching college students for decades. Most of them can no longer finish a book
Commentary
I've been teaching college students for decades. Most of them can no longer finish a book
By Austin SaratJuly 26, 2026
2 days ago
Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?
C-Suite
Why did a $154 billion CEO just endorse stripping most Americans of voting rights—and taking us back to the 19th century?
By Nick LichtenbergJuly 27, 2026
8 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.