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Insights: What CEOs Can Learn From Starbucks’ Chief About Crisis Leadership

January 22, 2019 00:00 AM UTC
- Updated April 29, 2020 18:23 PM UTC

CEO Kevin Johnson apologized immediately, took responsibility, and promised to fix the problem.

Transcript

SPEAKER 1: You certainly passed a huge leadership test on the way that you handled that controversial episode involving the arrest of two black men in one of your Philadelphia stores a few months ago. You apologized. You said, I'm accountable. You closed thousands of stores for the day to do racial...

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