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What Hyatt's CEO Learned From Airbnb And Uber

July 13, 2016 00:00 AM UTC
- Updated April 29, 2020 18:14 PM UTC

Mark Hoplamazian explains.


I'd like to get some of your thoughts on Airbnb. Because in the hotel business, everybody's talking about it, the innovations that it's brought to the industry. What impact has it had at Hyatt? I think the primary impact is that it's laid bare some very interesting customer behavioral dynamics that...

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