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Insights: What CEOs Can Learn From Starbucks’ Chief About Crisis Leadership


CEO Kevin Johnson apologized immediately, took responsibility, and promised to fix the problem.


SPEAKER 1: You certainly passed a huge leadership test on the way that you handled that controversial episode involving the arrest of two black men in one of your Philadelphia stores a few months ago. You apologized. You said, I'm accountable. You closed thousands of stores for the day to do racial...

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