ServiceNow, one of the fastest-growing enterprise software firms around, has become the darling of the cloud-computing industry on the back of its eye-catching growth: Sales jumped 38% last year to $1.4 billion. Michelin and Hershey’s are just a couple of the big companies using the software, which automates processes like collecting approvals for legal contracts, and the Santa Clara, Calif., company reports an annual customer renewal rate of 98%. To bolster its intelligent automation offerings, earlier this year ServiceNow acquired a pair of startups: Qlue, which has a “virtual agent” system, and DxContinuum, a machine‑learning company.
John J. Donahoe
Santa Clara, Calif.
|Revenues ($M) (Past 12 Months)||$1,632|
|Profits ($M) (Past 12 Months)||$-166|
|Market Value as of Oct. 9, 2017 ($M)||$20,712|