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The world’s biggest hotel chain builds a ladder to the top for lower-skilled workers.

A hospitality company is unlikely to succeed if its customer-facing employees are unhappy. So hotel operator Marriott has made it a top priority to keep its employees engaged. Some 92% of Marriott’s workforce (now up to 140,000 since its mega-merger acquisition of Starwood) say they are proud to work for the company, according to a recent survey by Great Place to Work.

What’s more, Marriott has made it a priority to help employees feels like they can have careers there and not just be grunt workers. Some 50% of Marriott managers started out in hourly positions. This pays off in the form of lower turnover: Of the company’s employees, more than 13,000 have been with the company for 20 years or more; the average general manager has been with the company for more than 25.

Company Information

Impact Segment
Economic Opportunity/Financial Inclusion
Sector
Hotels, Restaurants & Leisure
Industry
Hotels, Casinos, Resorts
CEO
Arne Sorenson
Websitehttp://www.marriott.com
Employees226,500
Company Type
Public
Revenues ($M) (Last Fiscal Year)$17,072
Profits ($M) (Last Fiscal Year)$780
Market Value ($M)$38,430