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“Your ideas and feedback are not only encouraged, they are acted upon. The company and management make it a point to empower employees to offer their feedback when necessary. Many processes and procedures are changed or modified based on the ideas coming from employees. For example, changes to the sales program were implemented after many people on the front line felt like it was too competitive and the pressure put on numbers was too intense. Now the focus is on the correct behaviors, coaching and always putting the member’s needs first instead of just numbers,” says one employee.

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Company Info

Sector
Banking/Credit Services
Year founded
1920
HQ location
Rochester, N.Y.
Type of org
Private
# of work sites
20
U.S. employees717
Global employees-
Web addresshttp://www.esl.org