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Hilton

    A few years ago, while in downtown Cleveland for the opening of a brand-new Hilton hotel, Chris Nassetta had a chance to try on the staff uniforms. “I put on a housekeeper’s jacket and I’m like, Wow, this is heavy,” the Hilton CEO told Fortune recently. “It didn’t feel very comfortable or flexible, and I’m thinking, We got this wrong—we’re not giving them the right clothing to wear.” Nassetta and his team decided that changes were in order; in early 2018 the company launched a partnership with Under Armour to have the sports apparel giant redesign lighter, more comfortable work wear.

    That’s just one of several ­employee-focused changes that have crowned the 100-year-old Hilton as the Best Company to Work For in America. It’s sweet validation for Nassetta, who upon taking the reins at Hilton in 2007 found an organization that “had lost our way a bit,” he said. “We forgot that we are a business of people serving people, and the corporate environment got very disconnected from the front line.”

    Under Nassetta’s guidance, Hilton has launched an expansive program to upgrade “back-of-house” areas used by staff to make them as spiffy as the areas guests use. As seen on a recent visit to the New York Hilton Midtown, renovated employee spaces featured better lighting and more comfortable furnishings, as well as an updated cafeteria (free for most employees) with TVs and even massage chairs for folks on break. The company has also established a free program enabling employees to earn their GEDs and formed Hilton University where they can enroll in workshops and training. According to the Great Place to Work Institute, Hilton outperforms when it comes to satisfaction among typically more disenfranchised “line-level” workers, such as cleaning and kitchen staff.

    With the stock up 274% from its IPO price in 2013, investors are no doubt cheering the employee-first changes too. Says Nassetta of his staff, “I am obsessed with taking care of them.” Sounds like a formula for a long stay as a Best Place to Work. —Rey Mashayekhi

    Read the Great Place to Work review here.

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    Company Info

    Rank last year33
    Years on list
    4
    HQ location
    McLean, Va.
    Employees62,403
    Job openings (as of February 2019)6,492
    Industry
    Hospitality
    Revenue, 2018 or most recent year ($M)$8,906
    Year founded
    1919
    Type of organization
    Public
    Number of work sites275
    Websitehttp://www.hilton.com/corporate

    Perks

    100% health coverage
    no
    Unlimited sick days
    no
    Telecommuting
    yes
    Job sharing
    yes
    Subsidized childcare
    yes
    Compressed work weeks
    yes
    Fully-paid sabbaticals
    yes
    On-site fitness/subsidized gym
    yes
    On-site medical care facility
    yes
    Non-discrimination policy includes sexual orientation
    yes
    Health insurance for part-timers
    yes
    Sick days for part-timers
    yes
    College tuition reimbursement
    yes
    Student loan debt repayment
    yes
    Medical facility at all locations
    no

    Diversity

    % Minorities69%
    % African-American/Black22%
    % Asian14%
    % Caucasian/White31%
    % Hispanic/Latino29%
    % Native American/Alaska Native-
    % Native Hawaiian/Pacific Islander1%
    % Two or more races3%
    % Unknown ethnicity-

    Paid Time Off

    General PTO35
    # Sick days
    26

    Compensation

    Most common job (for salaried employee)
    Senior Sales Manager
    Avg. base pay (salaried)-
    Avg. extra compensation (salaried)$22,564
    Total pay for most common job (salaried)-

    Hiring/Staffing (Past 12 Months)

    Full-time and part-time job growth-
    # of job applicants1,461,581
    Avg. # of applicants per opening24
    # New graduates hired-