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    Financial services company aims to turn traditional call center work on its head. Besides allowing for home-based work and offering lots of career development, a new “Surprise and Delight” pilot program gives call center agents resources to follow up on customer conversations in personalized, creative ways. One agent gave a matching donation to the National Breast Cancer foundation for a customer whose donation was accidentally declined as fraudulent.

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    Company Info

    CEO/Top Executive
    Richard Fairbank
    Rank last year85
    # of years on list9
    F500 Rank124
    Industry
    Financial Services & Insurance
    Year founded1,994
    Type of organization
    Public
    Revenue (2014 or most recent year)
    $22.3 billion
    Web addresshttp://www.capitalone.com
    Total US employees40,568
    Full-Time jobs added in last year588
    Number of work sites-

    Perks

    Offers compressed work weeks
    yes
    Offers fully-paid sabbaticals
    no
    Offers paid time off for volunteering
    yes
    Onsite fitness center
    yes
    Discounted gym memberships
    yes
    Onsite medical care facility
    yes
    Offers college tuition reimbursement to employees
    yes

    Diversity

    % Women57.56%
    % Minorities45.74%
    % African-American22.28%
    % Asian11.16%
    % Native Hawaiian Pacific Islander0.18%
    % Caucasian or White54.09%
    % Hispanic/Latino10.20%
    % Native American/Alaska Native0.29%
    % Two or more races1.63%
    Same-Sex Benefits
    yes
    Non-discrimination policy
    yes

    Paid Time Off

    Holidays
    10
    Vacation
    15
    Sick days
    Unlimited
    General PTO
    20

    Compensation

    Most common job (hourly)-
    Avg. base pay (for hourly employee)-
    Avg. extra comp. (for hourly employee)-
    Most common job (salaried)-
    Avg. base pay (for salaried employee)-
    Avg. extra comp (for salaried employee)-

    Hiring/Staffing

    FT voluntary turnover11.00%
    # of job applicants283,689
    Avg. # of applicants per opening25
    # of jobs filled14,353
    Jobs filled internally4,881
    % of jobs filled by referral33.00%
    # new graduates hired551
    # of job openings (as of Feb. 2015)4,962