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Financial services company aims to turn traditional call center work on its head. Besides allowing for home-based work and offering lots of career development, a new “Surprise and Delight” pilot program gives call center agents resources to follow up on customer conversations in personalized, creative ways. One agent gave a matching donation to the National Breast Cancer foundation for a customer whose donation was accidentally declined as fraudulent.

Company Info

CEO/Top Executive
Richard Fairbank
Rank last year85
# of years on list9
F500 Rank124
Industry
Financial Services & Insurance
Year founded1,994
Type of organization
Public
Revenue (2014 or most recent year)
$22.3 billion
Web addresshttp://www.capitalone.com
Total US employees40,568
Full-Time jobs added in last year588
Number of work sites-

Perks

Offers compressed work weeks
yes
Offers fully-paid sabbaticals
no
Offers paid time off for volunteering
yes
Onsite fitness center
yes
Discounted gym memberships
yes
Onsite medical care facility
yes
Offers college tuition reimbursement to employees
yes

Diversity

% Women57.56%
% Minorities45.74%
% African-American22.28%
% Asian11.16%
% Native Hawaiian Pacific Islander0.18%
% Caucasian or White54.09%
% Hispanic/Latino10.20%
% Native American/Alaska Native0.29%
% Two or more races1.63%
Same-Sex Benefits
yes
Non-discrimination policy
yes

Paid Time Off

Holidays
10
Vacation
15
Sick days
Unlimited
General PTO
20

Compensation

Most common job (hourly)-
Avg. base pay (for hourly employee)-
Avg. extra comp. (for hourly employee)-
Most common job (salaried)-
Avg. base pay (for salaried employee)-
Avg. extra comp (for salaried employee)-

Hiring/Staffing

FT voluntary turnover11.00%
# of job applicants283,689
Avg. # of applicants per opening25
# of jobs filled14,353
Jobs filled internally4,881
% of jobs filled by referral33.00%
# new graduates hired551
# of job openings (as of Feb. 2015)4,962