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ServiceNow

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Six years ago, ServiceNow’s market share in IT service management stood at 10%. By last year, the cloud-based platform, which helps IT teams run an organization’s technology infrastructure, had leaped to 40%. ServiceNow claims 42% of the 2,000 largest global companies among its customer base; better yet, it has a 97% retention rate. While this growth has come without much profit­—think of it as an IT Amazon—sales have risen almost 700% over the past five years, and the company aims to hit $4 billion in revenue, a 130% jump from today’s mark, by 2020.

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Overall Score

5.3

Sector

Technology

Industry

Software

CEO

John J. Donahoe II

Employees

7,150

HQ Location

Santa Clara, Calif.

Revenues ($M) (Past 12 Months)

$2,265

Profits ($M) (Past 12 Months)

$-114

Market Value as of Oct. 10, 2018 ($M)

$30,632

Revenue and net income for 12 months ended June 30, 2018. Sources: Bloomberg; S&P Global.

News about ServiceNow

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Aneel Bhusri calls the state of financial management software "a once-in-a-decade land grab.”

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What ServiceNow and Salesforce Have in Common

Only two cloud companies have reached $1 billion in annual revenue.

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Could your service be better? ServiceNow has an answer

Once focused strictly on IT process management, it now helps 2,500-plus customers with everything from supply chain optimization to facilities requests. We talk to CEO Frank Slootman.

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