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Yelp turns a profit, finally

Yelp reported a profit for the first time since becoming a publicly traded company, causing shares to soar in after-hours trading.

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Welcome to the Applesphere

If the years of explosive product growth are over for Apple, it better find another way to grow.

Young businesswoman working on laptop in cafe

The customer (like!) is always right (retweet!)

As more customer interactions occur over social media, Conversocial and others see software as a tool to more efficiently (and affordably) field complaints and compliments.