Employees at the financial services firm are excited about the “innovative” direction the company is heading in (it has an in-house accelerator and has added free Wi-Fi and coffee at some branches). And staffers feel “no pressure to fit into a cookie-cutter ‘banker’ mold,” one says. “Diversity of thought and person is encouraged.”
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News about Capital One
An influx of investor cash is inspiring a wide range of new business ideas
A new dataset from the Fortune data team
Banks hope chatbots can provide better customer service than large call centers populated by humans.
They should be able to lean on you, too.
The payoffs are clear for an industry engaged in rounds of relentless cost-cutting.