By Chris Morris
April 11, 2019

Accidents sometimes happen when beverages are served on airplanes and it’s never a fun moment when a flight attendant spills a drink on a passenger. But when that passenger happens to be the airline’s CEO, it takes awkward to a new level.

American Airlines’ Madison Peters learned that the hard way on a recent flight from Phoenix to Dallas, spilling a notable part of a tray of drinks onto CEO Doug Parker.

“I was serving drinks during boarding to the first class cabin,” she wrote on her Instagram page. “I had a full tray with drinks on it, when the passenger in front of me stops in the aisle and backs up. He bumps into the tray and the drinks go flying. … Guess who they land on. Half of them went all over me, the other half in Doug’s lap.”

Peters says she has never before spilled a drink on a passenger in 4.5 years of work in the sky.

“I WAS MORTIFIED,” she wrote. “I wanted to drop dead right there in the aisle.”

Parker took it all in stride, she says, coming back to chat with her about the incident later and joking about it with her for the rest of the flight.

“When he was getting off the plane he told me he’d never forget me…. guess that’s a good thing right?,” wrote Peters.


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