App users can say goodbye to fare estimates.
Gone are the days of misleading fare estimates for Uber riders in New York City.
The ridesharing app has just rolled out a much more transparent price model for all of its New York City customers. Before, the app would give users fare estimates that ended up being half of their total cost. But the new feature makes it so the price users are prompted with before accepting a ride is exactly the price they’ll pay
Upfront fares were first introduced in various cities over the summer. It was even launched in New York City, but only to a select group of customers to test the feature. According to an Uber company blog post, it was just expanded to all New York City customers as of Thursday.
The only time users will be charged more than the upfront fare is if they make their driver wait more than two minutes after they’ve arrived at the pickup location.
While upfront pricing may seem great on the surface, there is some controversy surrounding it. As Fortune recently reported, some Uber drivers have said that customers are being overcharged for rides, drivers are being underpaid, and Uber is pocketing the difference.