The conclusion is counterintuitive, and for that reason, all the more compelling: the more advanced customer-facing technology becomes, the less important the technology may be to a sale.
The role of technology in enhancing the customer experience can’t be overstated. The sheer ubiquity of technology in commerce is likely to make it less of a differentiator. The success of a transaction will instead increasingly depend on how the technology facilitates the human interaction between the seller and the buyer.
FORTUNE Knowledge Group partnered with Comcast Business to explore how technology will bring enterprises closer to their customers. This white paper provides insight to help you can enhance your organization’s customer experience today and for years to come.
FORTUNE Knowledge Group partners with marketers, executives and influencers to produce original research, content, and experiences that predict and shape the future of business.