American Airlines left a struggling customer on hold for six hours, a Tampa local news station reports.
Renee Allen from Florida expected to be flying from Garden City, Kansas to Tampa via Dallas, she told Tampa’s FOX 13. But that wasn’t to be when American Airlines cancelled the flight because of weather delays.
Allen called the customer service phone number she received and waited for a response—a response that didn’t come until six hours later. “They gave me a phone number to call, I tried to call several times, only to be told that the call volume was too much, and to call back another time. And then it would hang up on me,” she FOX 13.
The woman ultimately hung up the phone when she couldn’t wait any longer, according to Consumerist.
American Airlines apologized in a statement: