The voice of Windows in the enterprise discovers that Mac users are more productive
That 41% of enterprises won’t let Apple (AAPL) PCs anywhere near their computing services — not even e-mail or the Internet — should come as no surprise to the IT professionals who subscribe to Forrester Research’s market research reports. After all, it reflects the advice that Forrester has been giving information technology departments for decades. Take, for example, this quote from a 2008 Forrester report on enterprise computing:
Which makes the findings of the Forrester survey of 590 IT executives and decision makers that produced the chart above all the more surprising. “It’s time to repeal prohibition and take decisive action,” writes David Johnson in a new report made available to Fortune (and available for sale here). “Mac users are your HEROes and you should enable them not hinder them.”
“HERO,” it turns out, is a Forrester acronym for Highly Empowered and Resourceful Operatives — “the 17% of information workers who use new technologies and find innovative ways to be more productive and serve customers more effectively.”
“Most of the Macs today,” writes Johnson, “are being freewheeled into the office by executives, top sales reps, and other workaholics. Forrester believes this is the same demographic that we’re now calling the “power laptop user,” and according to the latest Workforce Technology And Engagement Survey, power laptop users make 44% more money, use more collaboration apps, and carry an average of three devices wherever they go.”
These power users are willing to pay for MacBook Pros out of their own pocket, according to Forrester, because their company-supplied Microsoft (MSFT) Windows PCs:
The report goes on to offer six steps IT departments can take to “ease Macs into their enterprises” and three case studies of companies that have done so successfully.
“Stand in the way,” Forrester concludes, “and you will eventually get run over.”
It’s quite a turnaround for the voice of Windows in the enterprise. If you’re not a Forrester subscriber, you can buy the report for $499 here.