Meanwhile, it apologizes to frustrated iPhone customers and invites them to try again
Someone finally apologized for the mess Apple and its carrier partners made of the iPhone 4 pre-order process Tuesday.
In statement released Wednesday, Apple (AAPL) announced that the number of pre-orders it took — more than 600,000 — was a one-day record. It was also more than it or its partners were prepared to handle, and for that it issued a formal apology “to everyone who encountered difficulties.”
In the five countries where Apple began taking orders for the new iPhone 4 Tuesday there were widespread reports of delays, system malfunctions, server breakdowns and even security breaches that switched credit card numbers and exposed users’ personal information.
In the U.S., AT&T (T) finally suspended pre-orders while a special team worked by hand through the orders that piled up the day before. According to AT&T, its pre-order sales Tuesday were ten-times higher than last year’s iPhone 3GS pre-orders.
Wall Street rewarded Apple for the pre-orders it managed to take on Tuesday. Shares closed at 267.25, up $7.56 (2.91%) for the day.
Below: Apple’s statement.
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[Follow Philip Elmer-DeWitt on Twitter @philiped]